Reference
Section 3: Core Principles of Social Media use Within DoD
Summary
Social media account managers will not remove social media content from official DoD accounts unless there is:
- a factual or typographical error
- a violation of a law, policy, term of service or user agreement
- an operations or information security concern
Removal of content will be publicly acknowledged and communicated to audiences to provide context and appropriate clarification for the action.
Managers must communicate regarding such removal and, when appropriate, responsively engage with users.
Immediate actions for PAOs and social media managers
- Do not remove (delete) social media content, unless it meets the criteria listed above
- If you must remove content, include an acknowledgment of the removal and justification in subsequent content and monitor for potential user responses.