JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas -- Two Brooke Army Medical Center units were recognized for their positive impact on patient safety, experience and satisfaction during a Sept. 15 ceremony at San Antonio Military Medical Center.
BAMC Commander Col. Evan Renz and Command Sgt. Maj. Tabitha Gavia presented the Neurology Clinic and the 7T Surgical Trauma Inpatient Unit with 3-foot-tall Commander's Award trophies to honor their stand-out dedication to safe, quality care during the third quarter of fiscal 2015.
"CSM Gavia and I are proud to honor these outstanding units for their exceptional dedication to patient care," the commander said.
The quarterly Commander's Award program recognizes the outpatient clinic with the highest overall patient satisfaction score on the Army Provider Level Satisfaction Survey, and the inpatient ward with the most continual efforts to improve patient experience by directly improving patient safety, explained Army Maj. Renee Zmijski, chief, Clinical Operations Division. The program was inspired by BAMC's High Reliability Organization journey, which focuses on delivering the safest, highest quality care with an aim of zero preventable harm.
The Neurology Clinic was honored for receiving more than 138 surveys with a perfect 100 percent rating in the area of Overall Visit Satisfaction three months in a row.
"The Neurology Clinic excels at providing every patient a comprehensive, expert evaluation for a wide spectrum of neurologic disorders and tailoring a detailed treatment plan based on their individual needs and goals," explained Air Force Maj. Wendy Chao, SAMMC staff neurologist. "All of our providers go above and beyond to personally address a patient and family's questions and concerns during every visit."
"Winning the Commander's Cup validates what we in Neurology have known for some time -- the care we offer is exceptional," Chao added. "It is an honor to be recognized among our peers and fuels our group to continue the quality work we strive to do every day."
The 7T Surgical Trauma Inpatient Unit team stood out for its innovations and patient satisfaction. This 26-bed unit is the largest surgical trauma unit at SAMMC, treating a wide, complex range of diagnoses from facial fractures to multi-trauma.
The award, in part, recognized the team's patient satisfaction scores, which have remained above 90 percent with an overall 96 percent satisfaction in discharge planning. Additionally, 7T leadership has incorporated the Performance Triad pillars of Sleep, Activity and Nutrition throughout the unit to improve the morale and welfare of the staff.
"To receive this honor reinforced from the command team that the Surgical Trauma unit is meeting the mission and inspiring Army Medicine's vision," explained Army Lt. Col. Vanessa Worsham, 7T's clinical nurse officer in charge. "On 7T, every patient is a VIP; we take pride in providing patient-centered, safe, quality care. We strive to restore health, improve patient outcomes and their inpatient experience. The pillars of the Performance Triad continue to have a positive impact on our whitespace, resiliency, and being a System for Health."
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