On Saturday, January 21, 2023, the Department of Defense’s new electronic health record (EHR), MHS GENESIS, is launching here at Keller Army Community Hospital, West Point, N.Y. MHS GENESIS will replace TRICARE Online at this facility.

(Photo Credit: U.S. Army) VIEW ORIGINAL

What is MHS GENESIS?

MHS GENESIS is the new EHR that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. Learn more at https://www.health.mil/MHSGENESIS.

Additional information and instructional videos can be found at https://keller.tricare.mil/Patient-Resources/MHS-GENESIS-Info.

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

  • View health information
  • Schedule appointments
  • Communicate securely with providers
  • Request prescription refills

The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal.

What does this mean for me?

MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility.

  • If you have a current TRICARE Online account, it will migrate to MHS GENESIS on Saturday, January 21, 2023. No action is necessary from you.
  • If you don’t already have a TRICARE Online account, you can log onto https://patientportal.mhsgenesis.health.mil using your DS Logon Premium Account.
  • If don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the https://milconnect.dmdc.osd.mil/milconnect/ or call 1-800-538-9552.

What happens next?

Appointment availability from January 2023 to April 2023 may be affected, and appointment times may increase as our medics adjust to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.