Fort Riley home to top-rated division-level installation CPAC
December 9, 2010
FORT RILEY, Kan. - Employees at the Civilian Personnel Advisory Center were surprised with a rather large box of chocolates from their director, Dianne Peters, Dec. 1.
The reason for the abundance of sweets was to celebrate the centers ranking for the Fiscal Year 2010 Civilian Human Resources Agency Customer Satisfaction Survey.
The Fort Riley CPAC exceeded the Army average in every category and received an overall satisfaction rate of 4.35 out of a possible 5, Peters said.
This information is based upon the Supervisory Assessment of CPAC Performance Survey Report published Oct. 22.
"In comparison to the 115 CPACs rated, Fort Riley tied for eighth overall," Peters said.
Peters also said this rating puts the Fort Riley CPAC at the top of any division-level installation.
In the past three years, Fort Riley has seen improvement in their ratings with increases each year - from 3.21 in 2008 and 3.69 in 2009, to 4.35 in 2010.
Peters attributes the high scores to the partnership atmosphere on the installation and her staff.
"The CPAC is here as a support element. We have no other function than to provide human resources advisory services to customers," she said. "(The scores are) a direct result of the services provided by the CPAC staff. They are a great group that truly has a passion for the work they perform."
CPAC provides human resources services for more than 3,400 appropriated and nonappropriated fund employees assigned to Fort Riley and is directly involved in attaining new employees and sustaining the current work force.
The survey was sent to supervisors to capture the level of service provided by their servicing CPAC. Supervisors were asked to comment on seven categories including labor, management employee relations, position classification, staffing, training, work force planning and communication.
During this Fiscal Year, Peters said, CPAC plans to focus on customer satisfaction, particularly in the area of communication.
"We are currently working a plan of action - "CPAC Attack" - to ensure we properly address that issue," Peters said.
The CPAC Attack will be a series of short informational topics of interest to civilian employees, with the first "attack" scheduled to make an appearance shortly, which will focus on the importance of civilian employees providing current contact information that may be used in the event of an emergency, Peters said.
Fort Riley CPAC is temporarily located on Marshall Army Airfield. The staff is expected to move back into their permanent residence, Building 319, in mid-January. For more information on CPAC, call 785-239-6004.