IPC signs new resident utilities billing provider
May 24, 2013
SCHOFIELD BARRACKS, Hawaii -- Minol Inc. has been contracted by Island Palm Communities (IPC) to provide resident utility billing services, effective with the June 2013 billing period.
Minol replaces current billing provider YES Energy Management.
"U.S. Army Garrison-Hawaii is one of the largest privatized residential communities in the Army's portfolio, and Minol has a tremendous amount of experience and resources that can support a utilities program of our size and scope," said Tom Adams, IPC's director of property management.
"Given the company's track record working with military communities, we're confident Minol can provide our residents with a strong customer service program and enhance the billing process and utility data management with new technologies," Adams added.
Beginning July 1, IPC residents can access their account online to pay bills, check their daily consumption, and view historic consumption and statements.
Residents can get familiarized with Minol's consumption statement by logging on to www.islandpalmcommunities.com/go/minolstatement. The example statement identifies where information is located, such as the customer account number, current energy use in comparison to buffer zones, historical consumption data and more.
Minol Inc. has more than 60 years of experience in the energy and property management industry and is an industry leader in providing innovative solutions to measure, manage, recover and conserve energy.
It currently provides utility billing services to all service branches -- Army, Air Force, Marines and Navy -- on more than 70 installations across the nation.
Point of Contact
Upon receiving the first statement from Minol, residents can log on to www.minolusa.com and follow the step-by-step instructions to set-up an account.
Residents can also call Minol's customer support at (888) 636-0493 between 5 a.m. and 6 p.m., Hawaii Standard Time, or email firstname.lastname@example.org.