When the boss starts getting into "your business" you know there's something wrong. Lt. Col. Michael Sullivan, U.S. Army Garrison Baumholder commander, recently walked into the community mail room and did just that, but there was nothing wrong.
Sullivan was on an orientation visit to the facility which includes the official mail room and the directory area where residual mail is processed. While at the mailroom he took his turn at the customer service window, fetching packages for customers, checking their IDs, answering questions and leaving some customers a little bewildered about who was actually helping them. After all, it's not every day that a specialist or private walks up to pick up a package and is greeted by a lieutenant colonel behind the window.
Sullivan wants people to know that the USAG Baumholder Postal Service Center is the backbone of the military community because everyone receives mail. "He wants the community to see that the garrison understands Soldiers, families and civilians Because they all rely on mail as a morale booster," said Levin Melvin, Baumholder postmaster.
To give customers a better understanding about postal operations, Melvin conducted an open house the postal facility Sept. 10. The two-hour orientation provided visitors a look at what goes on behind the customer service window. There was a question and answer secession as well as door prizes after the tour. Another open house will be scheduled if there is enough interest about what really goes on in the back rooms of the community mail room and post office.
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