WIESBADEN, Germany - They're everywhere.
Whether it's an early morning breakfast at the Wiesbaden Entertainment Center, community event, annual German-American Friendship Fest or late night entertainment in the WEC Lounge, they are on the job, making sure customers receive well-prepared food and beverages delivered with a smile.
"In the short time that I've been here, we've built really good relationships with the people I work with and serve," said Chris Huff, Wiesbaden Entertainment Center's food and beverage manager.
The Seattle native and Army veteran, who worked for years in the civilian food service industry, said, "It's an honor to give back. On the civilian side, it's all about profit -- but here our guests have a meaning."
Huff praised his staff and said despite some challenges, like the recent federal hiring freeze, Wiesbaden Family and MWR has increased its catering and banquet service.
"They (the food and beverage staff) do an excellent job. They're extremely flexible," Huff said.
"We do a lot of special events," Huff said, explaining that MWR's food and beverage operations are represented at karaoke and right arm nights, Armed Forces Entertainment evenings and even off-post, host nation events such as the Wiesbaden Stadtfest and Hochheimer Markt.
"We just got a brand new Imbiss trailer that we're going to roll out which will make it so much easier for us to support events," Huff said, adding, "and we'll be able to do so much more than we have in the past."
"I love interacting with people and building personal relationships. I just try to make their day," said Katrina Pennington as she served up hot cups of coffee recently in the Strike Zone of the Wiesbaden Entertainment Center. "A lot of people come here and they're happy to see me -- and I'm happy to see them."
The Chicago native and Army civilian who has worked for Wiesbaden MWR since June 2015 said having a positive attitude and looking at things through the customer's eyes are her secrets to service with a smile. "I try to always be prepared to see things from the other person's perspective and come in with the right attitude. Your job is customer service and you should be prepared to help people."
Likewise for Mike Roberts, a bartender in the Wiesbaden Entertainment Center Lounge, who said, "It's all about people. You help people every day -- new people, nice people, people from all walks of life and from all over America -- all sizes and all shapes. We love them all.
"I just think it's a privilege to serve," said Roberts, who has worked for MWR for more than two decades, seven of them in Wiesbaden, and hails from Keene, N.H.
For more information about the various services available from the Wiesbaden Entertainment Center, such as their catering services for events including the preparation of vegetable and fruit trays, call civ (0611) 143-548-9404.
Social Sharing