FORT LEE, Va. (Nov. 7, 2013) -- When beneficiaries visit Kenner Army Health Clinic, they may notice signs around the building featuring a red apple that has been bitten to the core and the words:
"Kenner Army Health Clinic is committed to the core! Send your APLSS survey back to keep Kenner on track!"
What is it all about: It's Kenner's new campaign slogan to underscore the importance of sending back the Army Provider Level Satisfaction Survey that beneficiaries receive in the mail after a visit to the clinic.
The slogan is another way in which Kenner encourages beneficiaries to assist the clinic in improving the quality of care for Soldiers, families and retirees.
The satisfaction survey was created by the Office of the Surgeon General. Patients are randomly selected 24 hours after a visit with a physician or other health care provider.
"The promotion of the APLSS survey to our beneficiaries is one of the best ways to recognize an agency for providing great care and to enable that care platform to become better resourced over time as a result of these outcomes," said Col. Thomas S. Bundt, commander, Kenner Army Health Clinic. "Our staff is dedicated to their work, and to show them how much we appreciate their efforts, there is no better way than through our APLSS survey systems."
The survey program selects active duty, family members and other beneficiaries in proportion to the members seen by their providers.
Patients are sent a letter that asks them to complete the questionnaire online, on paper (fill out the responses and mail it back), or through a telephonic interactive voice system.
Returned surveys are processed every day. All surveys received in the past two weeks are tabulated and posted to the Kenner website and disseminated to various military facilities.
Kenner receives its funding, in part, based on these responses. The higher the score the clinic receives, the more services it can provide for patients.
"As a result of these surveys last year, Kenner was able to achieve satisfaction scores that resulted in additional funding provided to our facility that was then used to resource staff, purchase the latest medical equipment and gain recognition to be chosen for additional facilities projects," said Bundt. "All of these actions benefit the consumers of our system of health."
While the clinic strives for the highest score possible (which is a five), if you feel it does not merit such a score, speak to the clinic nurse manager or patient advocate before leaving the clinic.
"The new slogan, chosen by the staff, demonstrates their commitment to the quality of care provided, and we are grateful for the feedback," said Bundt. "If you have any concerns during your visit, please bring those to the attention of the staff and allow them the opportunity to address those prior to leaving the clinic. This is a component of service that can then be reflected in your survey submissions. Thank you for allowing us to serve your health care needs."
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