By Installation Management Command-Europe public affairsJanuary 14, 2010
HEIDELBERG, Germany - Installation Management Command-Europe is hosting an online postal survey through Feb. 15 to give Army in Europe Postal Service Center customers an opportunity to tell IMCOM-E how Postal Service Centers can better meet their needs.
"As we continue to transform into Postal Service Centers in our communities throughout Europe, it's important we use customer input and feedback as a cornerstone," said Monique Bagby, IMCOM-Europe Postal Transformation Office project manager. "This survey helps us do just that. The survey will give our postal customers a voice to ensure our PSCs meet the needs of our customers."
The survey, which kicked off Jan. 14 for authorized postal service center customers, lets customers weigh in on issues directly impacting customer satisfaction, such as operating hours, said Bagby.
The online survey, which will take only a few minutes to complete, is the most efficient and user-friendly way to reach out to the more than 70,000 authorized postal customers theater-wide, explained Bagby. Customers will be asked questions directly addressing what days and hours best meet their needs, and customers will also be asked to provide feedback about their postal experiences.
Data collected during the survey will be analyzed and then used to determine standard days and hours of operation, as well as opportunities to improve other aspects of PSC services, said Bagby.
Anyone currently authorized to use postal facilities, such as Soldiers, U.S. retirees, civilian employees, contractors and their Family members may take the survey. The survey can be found online at:
"We want to hear from postal customers. The survey will be our customer's direct line of communication to provide recommendations for how our new PSCs can provide the best service possible," said Bagby. Our goal is to provide our more than 70,000 valued customers with exceptional service at our Postal Service Centers theater-wide."
To thank customers for participating in the survey, Postal Transformation officials said the Edelweiss Lodge and Resort in Garmisch-Partenkirchen, Germany, will offer a multi-night stay at the resort to a selected survey participant. Details about the give-away will be available upon accessing the survey site. After completing the survey, participants will be able to follow a link to the Edelweiss entry site.
Individuals with questions about the survey or their Postal Service Center should contact
their community postmaster.