By Patrick YoungMay 23, 2019
3rd Infantry Division Commander, Maj. Gen. Lee Quintas, led the Hunter Army Airfield Housing Town at the post chapel, May 21 on Hunter Army Airfield, to provide an opportunity for community members to learn about follow-up actions since the initial event, Feb. 27.
Hunter Garrison Commander, Lt. Col. Kenneth Dwyer, and his staff hosted the event, supported by the Balfour Beatty Communities and the Fort Stewart Garrison command team. The event included a live discussion and a Facebook tie-in for individuals who couldn't make the town hall. Dwyer said the installation wanted to provide an opportunity for Soldiers and Families to actively voice issues and concerns and gather the community's feedback.
Quintas said the intent was to report back to the community on what actions have been taken since the last town hall, further educate the community on the work-order process and to hear feedback from participants.
Quintas briefed the installation conducted in-home assessments of each unit and government housing, with more than 100 work orders being submitted.
He said a system was developed to track the 105 concerns initiated since the previous town hall, tracking their status, completion and customer feedback, with an emphasis on customer satisfaction.
Since the first town hall, the throughput completion rate has increased by 13%. Additional progress included the plan to install 170 metal roofs in Hunter's Wilson Acres by May 2020.
Representatives from BBC followed the commander and explained their efforts to improve the work-order process and customer service. BBC representatives noted part of that was through use of the BBC housing app, Rent Café, which was modified so community members can either pay their bill, initiate or check on an existing work orders, or learn more about upcoming housing events.
Hunter's BBC housing manager, J.D. Miller said individuals who still need assistance can either call or use the app. The app is available on the installation housing website at
http://home.army.mil/stewart/index.php/housing. But said for housing emergencies (That have a 30 minute response time for life, health and safety issues) like gas leaks - they should call. The hotline phone number is 767-5770. The email hotline is firstname.lastname@example.org.
Before closing out the evening, Fort Stewart Garrison Commander, Col. Jason Wolter, let attendees know feedback from the housing town halls would be posted to the installation's housing website.