By Robert Dozier, U.S. Army Installation Management CommandMay 16, 2014
The Department of Defense is set to release its latest survey to gauge customer satisfaction with Morale, Welfare and Recreation garrison facilities and programs.
As in 2009 and 2011, the MWR Customer Satisfaction Survey will go to select Soldiers and service members inviting them to volunteer their opinions about current operations.
DoD will focus this survey on select types of facilities and so management, training and financial resources can be maximized in the current fiscal environment.
This year's questionnaire focuses on fitness, libraries, outdoor recreation, recreation centers, auto service centers, single service member programs, leisure travel, swimming pools, sports and athletics.
Participation in the survey is confidential to encourage honest and full participation from Soldiers and Family members who are patrons of Family and MWR services around the world.
Survey packages are expected to be distributed in mid-May directly to 120,000 randomly-chosen service members including active duty, National Guard and reserve Soldiers.
Officials at the U.S. Army Installation Management Command hope the statistical results of the survey will show trends developing since 2009, which will be used to help define, taper or enhance garrison programs serving the children, youth, family members, Soldiers and retirees.
IMCOM uses surveys like this, as well as their website http://www.ArmyMWR.com and social media sites such as http://www.Facebook.com/FamilyMWR and http://www.Twitter.com/FamilyMWR, to stay connected with MWR customers in the Army community. Involvement in the survey will help ensure MWR fulfills customer needs in the years to come.