Army Medicine

• Informal Complaints: An informal complaint is best for those issues that can be taken care of informally, or resolved through discussion, problem identification, and clarification of the issues. Informal complaints are not filed in writing and my be resolved directly by the individual, with the help of another unit member, the commander, or other person in the complainant's chain of command. Informal complaints are not subject to a time suspense.
• Formal Complaints: A formal complaint is one that a complainant files inwriting and swears to the accuracy of the information. Formal complaints require specific actions, are subject to timelines, and require documentation of the actions taken. An individual files a formal complaint using a DA Form7279 (Equal Opportunity Complaint Form). The complainant must state the EO basis of the complaint(for example, unlawful discrimination based upon race, color, religion, sex, national origin, or sexual orientation, and describe the incident(s) in as much detail as possible to assist in the investigative process). Soldiers have 60 calendar days from the date of the alleged incident in which to file a formal complaint. This time limit is established to set reasonable parameters for the inquiry or investigation and resolution of complaints, to include ensuring the availability of witnesses, accurate recollection of events, and timely remedial action. The complainant should file his or her complaint with the commander at the lowest echelon of command at which the complainant may be assured of receiving a thorough, expeditious, and unbiased investigation of the allegations.
• Anonymous Complaints: Anonymous Complaints are where the complainant remains unidentified may be handled as either an informal or a formal complaint and entered in MEO database, as such. The commander will determine if sufficient information is provided to proceed as either an informal or formal complaint. The commander will be identified as the complainant on the DA Form 7279(Equal Opportunity and Harassment Complaint Form) and in MEO database. If the complaint is processed as an informal complaint, the commander will determine if informing the entire command or part of the organization of the actions taken is appropriate. If during the informal or formal process of an anonymous complaint the identity of the actual complainant is revealed, the complainant will be edited in MEO database, and the actual complainant will be provided the requisite follow-up actions (DA Form 7279– 1 (Equal Opportunity and Harassment Complaint Resolution Assessment Form)). Actions taken regarding anonymous complaints will depend upon the extent of information provided in the anonymous complaint. If an anonymous complaint contains sufficient information to permit the initiation of an investigation, the investigation will be initiated by the commanding officer or supervisor in accordance with this instruction. If an anonymous complaint does not contain sufficient information to permit the initiation of an investigation, the information should be documented in a Memorandum for Record and maintained on file in accordance with disposition instructions and the central point of contact responsible for processing discrimination and harassment complaints. The Memorandum for Record should contain the following information, if available: date and time the information was received; a detailed description of the facts and circumstances included in the complaint; date and time the complaint was resolved and by whom; and any other pertinent information.

Email: usarmy.jbsa.medcom-hq.list.medcom-eo@army.mil

EO PM/Director: 210-466-5807

EO SGM: 210-466-7103

Senior EO Advisor: 210-466-7028

Joint Force MEO Complaint Process.pdf [PDF - 286.2 KB]

AR 600-20 Ch 6 (06FEB2025).pdf [PDF - 1.3 MB]

Services include processing complaints of discrimination, providing both in-person and on-line EEO training, facilitating resolution of EEO related workplace issues, and assisting in the request for reasonable accommodation process through the Disability Program Manager (DPM), who is also located in the EEO Office.

The EEO Office manages matters regarding discrimination based on:

• National Origin
• Race
• Religion
• Reprisal (Previous Protected EEO Activity)
• Disability (Physical & Mental)
• Age (40 and older)
• Color
• Sex
• Genetic Information.

Our customers include Department of the Army Civilian (DACS, former Army Medical Command employees, applicants for Army Medical employment, and contractors under certain circumstances.

The Army Medical Command Equal Employment Opportunity (EEO) Office is located at Joint Base San Antonio, Fort Sam Houston, TX, and services MEDCOM OneStaff Personnel civilian workforce as well as Directorates, OneStaff Personnel at DHHQ, and personnel not on an Army installation.

You may file a complaint if you are a:

• Civilian employee
• Former civilian employee
• Certain contractor/contingent employees
• An applicant for employment

When you initiate an EEO complaint, you should identify an issue relating to a term, condition, or benefit of employment along with the reason or Basis(es) of discrimination.

The EEO Complaint Process was created to determine whether an alleged act(s) of discrimination occurred within the nine protected categories.

To initiate the EEO complaint process, an individual must first contact their EEO office within 45 calendar days of when the most recent incident occurred or when the individual first became aware of the alleged discriminatory practice or action.

The process begins with an informal “pre- complaint” stage. If the matter is not resolved, the notice of right to file a formal complaint (DA Form 2590) is given after the final interview.

In order to file a formal complaint, the DA Form 2590 form needs to be signed and returned to the EEO office within 15 calendar days. Once returned and the EEO office accepts the DA Form 2590, the formal complaint process begins.

Complaint Process Flowchart:

Internal EO File Site (CAC Required)

Address: Bldg 2264, Room 42, 2450 Connell Rd, Fort Sam Houston, TX 78234

Office Hours: 7 a.m. through 5 p.m/ CT. Mon-Fri; excluding holidays.

Call us:

EEO/Director: 210-665-9803 (work cell)

EEO Complaints Manager: 210-529-6395 (work cell)

EEO Affirmative Employment Program/Disability Program Manager/Reasonable Accommodations Coordinator: 210-853-8858

Email Us:

For general EEO inquiries and information, email usarmy.jbsa.medcom.list.medcom-eeo@health.mil

For reasonable accommodations and the DPM, email, usarmy.jbsa.medcom.list.medcom-eeo-ra@health.mil

Mailing Address:

MEDCOM EEO Office

2450 Connel Rd

JBSA, Fort Sam Houston, TX 78234

Disabilities A to Z

Computer/Electronic Accommodations Program (CAP)

Jan Accommodations Network (JAN)

Workforce Recruitment Program (WRP)