SCHWEINFURT, Germany -- The Main Exchange here at Ledward Barracks increases selection for customers with its shuttle program, an initiative that transports merchandise in between Exchange facilities to fulfill specific requests.
"As the post downsizes, we're not going to be able to carry everything our customers want in our physical store," said Schweinfurt AAFES operations manager Eileen Al-Sayed. "We work with AAFES locations across Germany and around the world to order in customer requests."
To ensure military families living and working near smaller locations enjoy the same selection as those at bigger installations, all AAFES locations worldwide operate similar programs that, upon request, can route items from one exchange to the other.
"If you don't see what you're looking for, just ask customer service if it can be brought in from another location," said Billy Melton, AAFES store manager. "We'll ask you to fill out a customer request form with your contact information. If another European AAFES Exchange stocks it, we'll be able to get it and will call or email you when it arrives in Schweinfurt."
Everything from furniture and large appliances to perfumes and DVDs has been transferred through the service, meaning shoppers in Schweinfurt are guaranteed the largest possible selection of goods.
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