By Renee Reese, Fort Stewart Public AffairsDecember 15, 2011
FORT STEWART, Ga. - The first order of business at the community leader's information forum Dec. 6 was used to recognize 10 Civilians who exhibit superior customer service in their daily line of work. Fort Stewart's Garrison Commander Col. Kevin Milton briefly addressed the fully packed ballroom at Club Stewart and recognized each individual.
"It feels pretty special to receive the first award," said Dorothy Taylor, civilian education counselor. "I am flattered to receive the award and very grateful." Taylor, who has worked as an education counselor and specialist for 33 years said, "I love to listen and help in any way that I can."
Individual names were indentified through positive Interactive Customer Evaluation comments according to Director of Plans Analysis and Integration Office, Janet Blanks. "Directors were tasked to develop their top five heroes based on the number of positive comments and overall performance."
"I was on vacation when I learned that I was receiving the award," said Barbara Williams, pass and permit office employee. "It's a joy to have someone come into the office and you know that you have given your best."
"I love assisting our customers," echoed human resources assistant Cynthia Turner. "It is my pleasure to assist those who come to the installation looking for employment. I love seeing the customers leave happy and knowledgeable of the application process."
Former Soldiers themselves, many of the ICE heroes expressed that Soldiers are deserving of quality service on the installation because of their daily sacrifices.
"All Soldiers deserve the utmost quality service and me being a prior Soldier, it's my job to give back to them," explained Bobby Johnson of retirement services.
Awardee and small arms repairman Jay Flack said, "To me the Soldier comes first. It's a part of my job."
Job fulfillment and providing quality service go hand and hand for many Civilians on the installation.
Physical Security employee, Carl House, added "I love my job so providing superior customer service is easy. Remember where you came from and who you are helping now."
"After receiving the outstanding support while I was in the military, I just wanted to give back," added James Fleming of Army Community Services. "I remember coming through the ranks and I saw what Civilians did for me when I had an issue or needed help."
"Leadership takes advantage of every opportunity to recognize great customer service and performance excellence," Blanks said. "This is one more way of thanking our workforce for what they do every day in making sure our customers receive the best service possible."
The ICE system provides feedback on services and individuals and is accessible online and many kiosks located throughout Stewart-Hunter. The user friendly system helps leaders identify areas for improvement and recognize their workforce for service excellence. Garrison leadership will continue to recognize ICE heroes at future installation-wide CLIF meetings.