By Tina Ray/ParaglideMarch 18, 2011
FORT BRAGG, N.C. - Squeaky doorknob' Leaky faucet' Every home requires maintenance from time to time, but issues sometimes may go unnoticed.
Picerne Military Housing manages nearly 6,300 homes on Fort Bragg, and every resident's safety and comfort remains the company's first priority.
To ensure that all concerns are addressed first-hand, Picerne implemented the annual preventative maintenance visit. The visits are similar to annual inspections conducted in off-post communities nationwide.
"Picerne has made a 50-year commitment to improving and maintaining the housing on Fort Bragg, and conducting annual preventative maintenance visits is just one way we work to fulfill that goal," said Scarlett Tyner, Picerne's communications manager at Fort Bragg.
Annual visits not only help protect the residents' safety, but they also identify maintenance issues before they become a serious problem. In the end, the visits benefit residents by minimizing or avoiding repair costs for damages at move out.
The visit, conducted by a Picerne maintenance technician, usually requires less than 30 minutes to complete. Plumbing fixtures, fire and carbon monoxide detectors, and fire extinguishers are just a few of the many aspects of the home that are examined. Additional maintenance may be completed dependent on the home's and Family's needs.
Whenever possible, annual visits are scheduled at a time when the resident is home. The neighborhood office will then notify the resident of the confirmed appointment in writing or by telephone. Residents may also grant permission for the visit to be completed while they are not at home.
"Picerne understands the time constraints our Families are under," said Tyner. "We will do everything we reasonably can to fit our maintenance visits into our residents' busy schedules."
Annual visits are completed throughout the year and are just one way Picerne ensures residents' safety and satisfaction. Residents who have maintenance concerns may submit work orders anytime at www.braggPicerne.com/workorder.html. Work orders may also be submitted to the neighborhood center by phone, fax, e-mail, or in person, 24-hours a day. Picerne asks that residents submit emergency work order requests by phone or in person only.
Work orders will be classified as emergency, urgent or routine and are completed according to the Resident Responsibility Guide, a guide given to residents when they move into on-post housing.
Picerne Military Housing began a partnership with the U.S. Army at Fort Bragg in August 2003. Since then, the company has constructed 1,955 new homes and renovated 2,687 existing homes on Fort Bragg. Picerne completes an average of 5,500 work orders each month at Fort Bragg with a 97 percent on-time completion rate.
For more information about Picerne, visit www.braggPicerne.com, call Picerne's Leasing and Relocation Center at 1-866-525-HOME, or visit the Leasing and Relocation Center on the sixth floor of the Soldier Support Center.