Hawaii Exchanges named among top in the world

By Army & Air Force Exchange ServiceApril 6, 2023

Hawaii Exchanges Named Among Top in the World
The Hawaii Exchanges have been named among the best in the world! The Hawaii Consolidated Exchange earned the Exchange's highest honor, the Director/CEO Cup, at the DoD retailer’s managers’ conference. Pictured left to right: Exchange Director/CEO Tom Shull, Hawaii Consolidated Exchange General Manger Michael Ryan, Schofield Barracks Exchange Main Store Manager Nanami Taniguchi, Exchange Senior Enlisted Advisor Chief Master Sgt. Kevin Osby and Exchange Chief Operating Officer Jason Rosenberg. (Photo Credit: Army & Air Force Exchange Service) VIEW ORIGINAL

DALLAS – The Hawaii Consolidated Exchange has been named among the best in the world, receiving the Army & Air Force Exchange Service’s highest honor, the Director/CEO Cup.

The Hawaii Consolidated Exchange—which encompasses main stores on the Hickam side of Joint Base Pearl Harbor-Hickam and Schofield Barracks, 11 Expresses, specialty stores, military clothing stores, theaters, restaurants and more—was recognized for its exceptional service to the military community during the Department of Defense retailer’s managers’ conference in Frisco, Texas.

Garrison Commander Col. Steve McGunegle wrote a letter in support of the Hawaii Consolidated Exchange’s nomination.

“AAFES is an exemplary team of professionals who display their expertise and a genuine desire to provide superior support and service to the Hawaii military community each and every day,” McGunegle wrote. “The AAFES team is always willing to participate and support our service members and families however they can.”

McGunegle also commended the Exchange for its opening of several new services, including Panda Express, Bing Bros, Dominos, Hunt Brothers Pizzas, the car wash and more, as well as for their support of community events.

“Hawaii Exchange associates are incredibly passionate about taking care of our shoppers,” said Hawaii Consolidated Exchange General Manager Michael Ryan. “We’re honored to be recognized and look forward to continuing to provide the best service to the best customers in the world.”

One winner and one runner-up were awarded the Director/CEO Cup in each of four size categories, based on sales volume: Super, Large, Medium and Small. The Hawaii Consolidated Exchange was the winner in the Super category.

The winners were chosen from among 94 eligible stores based on customer experience, leadership, business results, marketing efforts and community presence.

In Hawaii, authorized patrons have four Exchanges they can shop at:

  • Hickam
  • Marine Corps Base Hawaii Kaneohe (not an AAFES facility)
  • Navy Exchange (not an AAFES facility)
  • Schofield Barracks


Since 1895, the Army & Air Force Exchange Service (Exchange) has gone where Soldiers, Airmen, Guardians and their families go to improve the quality of their lives by providing valued goods and services at exclusive military pricing. The Exchange is the 54th-largest retailer in the United States. 100% of Exchange earnings support military communities. In the last 10 years, your Exchange benefit has provided $3.4 billion in earnings for critical military Quality-of-Life programs.

To find out more about the Exchange history and mission or to view recent press releases please visit our website at http://www.shopmyexchange.com or follow us on Twitter at https://twitter.com/ExchangePAO.