REDSTONE ARSENAL, Ala. – Redstone is making it easier for the military and civilian community to renew their identification cards.
The Garrison’s One Stop Service Center has expanded its hours to include some Saturdays. This helps meet the needs for the many people whose Common Access Card or military family member/retiree ID card is expiring. The previous long lines at the door have been eliminated.
Linda Moseley, director of human resources at the Garrison, said her staff has worked tirelessly to improve the card renewal process.
Customer satisfaction has skyrocketed, she said, but some people are still missing the boat for a speedy and efficient card renewal process by ignoring a few suggestions.
These include suggestions like taking advantage of the agencies on post that offer card renewal services for their employees.
Personnel who come to the One Stop instead of going through their own agencies on post may be redirected, Moseley said.
Those who do qualify for One Stop card renewal services, including all family members and retirees, will also enjoy a smoother process by making an appointment online.
Glen Reese, acting Military Personnel Division chief, said appointments for card renewal can be scheduled online up to six months in advance within 90 days of a card’s expiration date.
The One Stop is also open on Fridays for walk-in appointments, Moseley said, but that is discouraged for those who have time to schedule them on other days.
Some people wait until the last minute, show up, and say “’Hey, my card is expiring, and you need to service me,’” Moseley said, adding that staff can only assist a certain number of patrons regardless of the day. Walk-in Fridays are typically busy.
The computer system is also prone to issues, which is out of the control of anyone at Redstone Arsenal, she noted. If it goes down at one post, it goes down on all of them, so patrons are asked to pack their patience.
It’s also important to cancel an appointment made online if you don’t intend to keep it, so staff time is maximized and another patron can use that time to renew a card, Moseley said.
The One Stop at 3494 Honest John Road is open from 7:30 a.m. to 3:30 p.m. Monday through Thursday, and 8 a.m. to 3:30 p.m. on Friday.
Saturday appointments are available from 7:30 a.m. until noon on Feb. 11, March 11 and April 15.
Moseley said she and Reese have both spent time on Saturdays on card renewal duty and applauded the staff members who are sacrificing weekend time in the name of customer service.
Customers must provide two valid unexpired forms of identification when they arrive for appointments. Other documents are required for those obtaining first-time retiree cards.
To make a card renewal appointment, visit idco.dmdc.osd.mil. For more information, call One Stop at 256-842-2413.
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