FORT RUCKER, Ala. -- Fort Rucker on-post housing residents will soon have the opportunity to complete the 2022 Department of Defense Tenant Satisfaction Housing Survey.
Survey results provide leadership with feedback about living in Army housing and will guide the decisions the Army makes about future housing, said Lt. Gen. Jason Evans, deputy chief of staff of G-9, which provides policies, programs, resources and expertise for services and installation infrastructure to enable total Army readiness. G-9 is the sponsor of the survey.
“By responding to the survey, every resident will have a voice in how the Army and its partners continue to maintain and improve the quality of our housing,” he said, adding that tenants can rate their satisfaction with services, property and the overall housing experience through the online survey.
An online survey link will be emailed from CEL & Associates, Inc. – an independent, third-party company – Jan. 11 to more than 110,000 tenants living in privatized, government-owned and government-leased housing on Army installations across the globe. Completing the confidential survey takes about 10 minutes, and tenants have until Feb. 24 to take part, according to Melissa Bryson, operations director for Corvias at Fort Rucker.
“The survey gives residents an opportunity to provide feedback to the Army and Corvias that is used to evaluate the current state of the partnership and guide future improvements to the housing facilities and residential services,” she added.
“The results we collect from the survey will be instrumental in helping us achieve our goal to provide our residents with the best possible service and quality on-post living,” Bryson said. “Previous surveys helped us to identify areas to change and new customer service initiatives were implemented based on the feedback.”
Based on feedback from the 2020 survey, Corvias has improved lawn care service by hiring a new lawn care contractor, and increasing oversight to ensure the service meets or exceeds the contract terms. Communication to residents regarding lawn care scheduling and what to expect throughout the season was also fully revamped, she added.
Additionally, Corvias team members now contact 100 percent of residents who have a work order completed in their home, Bryson said. “Residents have the option to track their maintenance request live with the Resident Portal app and maintenance technicians update the status in real time, which allows for residents to be notified of any changes to their work order.”
All survey answers are strictly confidential, and residents are urged to offer honest responses. Personal data is not tabulated, and the survey does not identify the resident in any way, she said.
“Residents of Fort Rucker who complete the survey have the opportunity to win prizes,” Bryson said. “Those who complete the survey prior to Jan. 17 will be entered into a random drawing for a $50 gift card. Three additional drawings will be held – one on Feb. 1, one on Feb. 8 and the final drawing will be held two days after the survey period closes. Two winners will be randomly selected during the first drawing, three winners will be selected on Feb. 1, four winners will be chosen during the drawing on Feb. 8 and five winners will be drawn in the final drawing.
Residents who moved into a Corvias home prior to Dec. 8 should receive an email from ArmyHousingSurvey@celassociates.com on Jan. 11. Residents who did not receive a survey should contact ArmyHousingSurvey@celassociates.com with their installation name and address.
The Army is investing billions of dollars into transforming barracks and on-post housing at installations across the globe to provide Soldiers and their families with quality, safe and secure housing, and a better quality of life. The Army has also fully implemented the Tenant Bill of Rights, ensuring privatized housing tenants receive quality housing and fair treatment, according to Army public affairs.
The Tenant Satisfaction Survey is Office of Management and Budget approved with an OMB Control Number 0704-0553.