FORT CARSON, Colo. — For quick access to information, QR codes are used by private companies as well as federal, state and local governments.
The Fort Carson ID Card and Defense Enrollment Eligibility Reporting System (DEERS) section has recently added a QR code to provide its customers access to information they will need to update ID cards and any transaction within DEERS.
The QR code will provide access to more information people need.
“We saw a need to educate people on what was needed, so a QR code was created,” said Maria Mangual Diaz, ID/DEERS site security manager.
For example, for those who need a common access card (CAC), such as new federal employees, or military personnel or retirees who need a new ID card or have lost their cards, they need different documents. The QR code will have information on what’s required such as having two forms of ID.
Using a cell phone provides access to the code.
“The purpose is to scan the QR code, so prior to getting here, they know exactly what to bring, so they don’t wait and then be told what to bring and then have to leave and come back,” said Dr. Kim Henry, Fort Carson Military Personnel Division chief. “It can reduce the stress of the customer.”
Even though the required documents are on the DEERS section on the Fort Carson website at https://www.carson.army.mil, the QR code is another way to provide access to customers.
“It’s another means to communicate what’s required, and hopefully, it will save them time,” said Michael Pierson, ID/DEERS chief.
Currently, the QR code is located at the ID card office on O’Connell Boulevard, the Main Exchange and with the 4th Infantry Division brigades.
Soldiers will have access to the information they need at the brigade level, Mangual Diaz said.
About 200 patrons are seen every day, Monday-Friday at the ID/DEERS office and about another 200 are seen every day at the military personnel section at the Mountain Post Soldier Center.
The QR Code is a way to meet all the customers’ needs.
For disabled American veterans who haven’t been on post in a while, they may not know exactly what forms they need, so the code provides that information, Mangual Diaz said.
The ID/DEERS section is open for appointments and walk-ins. Appointments can be made at https://idco.dmdc.osd.mil/idco/.
Providing customers with quality service and saving them time is what the ID/DEERS section personnel strive to do, and the QR code provides that service.
It saves time, and those who can use it can plan before they come in, Pierson said.
“It’s another way to improve customer service,” he said.
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