FORT RUCKER, Ala. -- The Fort Rucker Directorate of Human Resources will launch an initiative to better serve its customers April 1.
A Common Access Card-protected SharePoint site will give customers access to templates for forms they need to fill out, an events master calendar, requirements lists for getting personnel actions done at Fort Rucker and more, according to Sarah Mae Kelsey, DHR Casualty Assistance Center operations coordinator.
“This new site will be a great supplement to our customer service efforts to be able to get Soldiers and civilian employees in touch with the information that they need,” Kelsey said.
“Right now, we don’t have a place online for people to go and be able to get information,” she added. “We have the public website, but we’re limited on what information we can put on there. With this, we can put up specific examples people can use. It allows us to tailor the information on the site to our Fort Rucker customers – they can download their applications, and be able to fill them out and send them straight to the specialist that will help them.”
For example, a retiring Soldier would be able to log onto the site with their CAC and download a template for the packet they need to apply for retirement, Kelsey added. The Soldier would also be able to see when the next retirement brief is being held, and whether they can attend online or if one is offered to attend in person.
The site will also be able to explain current pandemic restrictions at the various offices, or other news like if the ID card system is down or what documents they need to have when they come to get an ID card, she said.
“It will help commands on post, as well,” Kelsey added. “We have information for the S1s and S3s that they can access on there, such as the military personnel office use guide and information on their assigned Soldiers.
“It gives us a central location to send the people we’re helping to rather than sending them down a telephone chain to find right person,” the operations coordinator said. “They can go on the site and easily find what they need.”
At launch, the SharePoint site will feature pages for the military personnel and workforce development branches of DHR, Kelsey said, adding that pages for the other branches, such as continuing education, administrative services, Army Substance Abuse Program and transition assistance will be available in the near future.
“We’ve been working on this for two years – teaching ourselves what SharePoint is and how we can best use it to better serve our customers and then developing the site,” she said. “It’s exciting to have something that we can control and tailor to make sure the needs of our population are being met.”
DHR also plans to put together a site concerning the Army’s ongoing move to the Integrated Personnel and Pay System-Army that is scheduled to be completed in December, Kelsey said, adding that she expects the Fort Rucker site on IPPS-A to be completed by the end of the summer.
“IPPS-A is a big thing for Soldiers because it is a self-service-driven type of HR where they can go in and input their own actions for things like updating their Department of Defense Form 93, Record of Emergency Data, or similar things,” she said. “Our site will provide all of the Fort Rucker-specific information they will need to know on the move to IPPS-A.”
To check out the new DHR SharePoint site, visit https://army.deps.mil/army/cmds/imcom_usag3/rucker/dhr/SitePages/Home.aspx April 1.
For more information on IPPS-A, visit https://ipps-a.army.mil/.