CTSF amps up customer service through social media presence

By U.S. Army Communications-Electronics Command Strategic CommunicationsFebruary 11, 2021

CTSF Facebook page
The Central Technical Support Facility, Fort Hood Texas, has a new official Facebook page to enable easy customer and community connection to the command. (Photo Credit: Screen shot) VIEW ORIGINAL

FORT HOOD, Texas - Soldiers throughout the U.S. Army know that they can count on the Central Technical Support Facility at Fort Hood to provide them with the absolute standard of support for integrated system-of-systems mission command capability.

Now, CTSF is making it easier for Soldiers everywhere to stay in touch with them by creating their command Facebook page.

"Facebook or social media is a valuable communication asset, not only for the organization on a professional level, but on a personal level connecting with the family members of the unit, along with the community beyond the walls of the organization,” said CTSF Director, Col. Daryl (Gwen) Devera-Waden. “That personal aspect allows me as a Director to ‘hear’ what people say and also enables a response for that open and honest dialogue. This direct and indirect medium of communication builds rapport and relationships while supporting AMC Line of Effort 1.0 - Soldier, Civilian, and Family Readiness."

It should be noted that social media site management normally does not reside within the information systems security manager’s (ISSM) normal duties.

“I took over this role, as well as initiating the CTSF website creation, as a way to get our story and exemplary workmanship out there to those who may not be privy to what our organization stands for,” said Christie Elmore, ISSM at CTSF. “The upkeep has been rather seamless, but I could not have done it without the help of (U.S. Army Communications-Electronics Command’s) Amburr Reese (CECOM Public Affairs Officer) and Bethani Crouch (CECOM PA specialist). They were more than helpful and happy to assist in any way possible. I am so very grateful to have been able to work with these ladies.”

So, what are you waiting for? Like their page, https://www.facebook.com/USACTSF today!

The Central Technical Support Facility, headquartered at Fort Hood, Texas, a major subordinate of the U.S. Army Communications-Electronics Command, is the Army’s only strategic facility responsible for executing interoperability certification testing, configuration management of the Army’s tactical software baselines, and supporting net-enabled cross-program integration. This integration and testing focuses on delivering an integrated system-of-systems mission command capability to the warfighter.