FORT RUCKER, Ala. -- The Fort Rucker Post Exchange will debut its new curbside pickup service April 10.
The new service, which the Army and Air Force Exchange Service was already running successful tests on at other locations, is a “win-win” for the PX staff and its customers, according to Brenda Hyland, Maxwell/Fort Rucker/Gunter exchange general manager.
“We’re excited about it – we think it’s a great addition,” Hyland said. “It was something we were working on getting anyway, but with the current environment it’s a great extra tool for serving our customers.”
To use the new tool, people just need to log onto or create their account at https://www.shopmyexchange.com/, pick the items they wish to purchase, select pick up in store and pay online, the general manager said. The Fort Rucker PX staff will then put the order together and notify patrons it is ready via email, text or phone call – the patron’s choice.
Patrons then go to pick up their items in the parking lot near the employee entrance, which is near the gazebo on the side of the parking lot nearest the arts and crafts center, Hyland added. Signs will mark the curbside pickup parking spots and patrons then can call to have their purchases brought out to their car. Patrons will receive the number to call when they are notified their items are available, and the number will also be posted on the parking spot signs.
“You can even just pop the trunk and we’ll put it in there -- we won’t even touch your car if you want it that way,” she said, adding that when patrons make their purchases online, the site will inform them if an item isn’t in stock at the Fort Rucker store. “Pretty much all items are available, but if we don’t carry an item in our location, you can still order it and pick it up in store – there may be a little delay because we have to wait for it to be delivered to our store.”
Hyland said things are going well at AAFES facilities on Fort Rucker, although things are “a little slow at the moment,” at the food establishments and their carryout-only services.
“It’s had an impact, and I’d like to encourage folks to use our restaurants,” Hyland said, adding that AAFES and its brand franchisees are regularly inspected by public health and other organizations, and also that the staff is making everything as safe as possible for people to continue to purchase food at the establishments.
“We’re doing everything we can to mitigate any risk – I’ve been eating in the food court, personally,” she said, adding that the staff has shut down the self-service drink stations and the staff is dispensing people’s beverages.
AAFES has also installed Plexiglas shields and marked out social distancing guidelines at registers at its facilities, the general manager said. “Command has been really great having people every day at the main exchange taking people’s temperatures to ensure no one has fever coming into exchange –employees and customers. I think that gives everyone an extra layer of peace of mind.”
AAFES staff has also stepped up its cleaning by using food-grade sanitizers and constantly wiping down frequently-touched surfaces and shopping carts, she said.
Hyland said she’s proud of her staff and the work they’ve done to keep AAFES facilities as safe as possible for shoppers and employees alike.
“I am so proud of them,” she said. “I can’t say enough good things about our team. Everyone is stepping up to the plate and doing an outstanding job. Even in trying times, they come in every day, smile and work hard and do everything they can to serve our customers. I also want to thank our customers – you truly are the best customers in the world.”
She also thanked the entire Fort Rucker team for its support of AAFES and its mission to serve Soldiers, family members and veterans.
“They’ve been really communicative and helpful – I think they’re doing an excellent job,” Hyland said.
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