FORT RUCKER, Ala. -- “As COVID-19 continues to create uncertainty, the Army and Air Force Exchange Service remains committed to supporting Soldiers, families, retirees and veterans, just as it has for nearly 125 years,” exchange CEO Tom Shull wrote to patrons in a March 18 newsletter.
At most locations, main exchange stores are open but hours may be reduced or changed to allow for thorough cleaning and restocking, he added.
“Our restaurants are open too — but transitioning to take-out service to align with social distancing measures. The wide range of support we offer the communities we are honored to serve — from military clothing stores, Express gas stations and malls —are here for you, but hours may vary,” he added.
He also reminded service members and their families that they can use the exchange’s Buy Online, Pick Up in Store service. Shoppers simply go to ShopMyExchange.com, click on what they need and select the “Pick Up in Store” option. Their local Exchange will contact them when their order is ready to be picked up.
“The exchange is working around the clock to meet significant increases in demand,” Shull wrote. “In heavily affected areas, some merchandise may be subject to purchase limits. We continue to work in lockstep with store management and installation leadership to ensure timely delivery of products to our stores worldwide.
“The exchange cares about the health and well-being of military communities and our associates. All customer service and sales points are disinfected multiple times daily. Restrooms are routinely cleaned and sanitized, and similar procedures are in place at all our theaters and mall stores,” he wrote, adding that in PowerZones, associates are disinfecting all product demo displays and devices. Additionally, high-traffic fixtures, such as computer tables, are being cleaned regularly with soap and water.
Exchange restaurants have a long history of strong food safety and sanitation practices, Shull wrote, adding that all food service workers are trained on safety, cleanliness and personal hygiene when hired. In addition, all associates review and follow food safety and hygiene measures in our name brand partners’ operations manuals.
“Thank you for allowing us to continue to serve you,” he continued. “Please reach out to your local exchange for any help you may need in meeting the needs of your community, and we encourage you to visit our social media pages for the latest information. Now more than ever, the exchange family stands with your family.”
As of March 19, the following are the most current operating hours and conditions at Fort Rucker exchange facilities
* Main store (post exchange): Open. Hours of operation: Mondays-Saturdays from 9 a.m. to 6 p.m. and 10:30 a.m. to 6 p.m. Sundays.
* Food court: Open for carry-out only. Charley's, Mondays-Sundays from 10 a.m. to 5 p.m.; Popeye’s, Mondays-Sundays, 10:30 a.m. to 5 p.m.; and Subway, Mondays-Fridays, 9 a.m. to 5 p.m., and Saturdays and Sundays 10 a.m. to 5 p.m.
* Burger King: Open regular hours for carry-out or drive-through only. Hours of operation: Mondays-Fridays from 7 a.m. to 7 p.m., Saturdays from 8 a.m. to 5 p.m. and Sundays from 11 a.m. to 5 p.m.
* Theater is closed until further notice.
* Mini Mall Express is open regular hours. Hours of operation: Mondays-Thursdays from 5 a.m. to 11 p.m., Fridays and Saturdays from 5 a.m. to midnight and Sundays from 7 a.m. to 11 p.m.
* Triangle Express is open regular hours. Hours of operation: Mondays-Fridays from 6:30 a.m. to 8 p.m., Saturdays from 10 a.m. to 6 p.m. and Sundays from 7 a.m. to 11 p.m.
* Military Clothing Sales: is open regular hours. Hours of operation: Mondays-Fridays from 8:30 a.m. to 6 p.m., Saturdays from 9 a.m. to 4 p.m. and closed Sundays.
* Class Six is open regular hours. Hours of operation: Mondays from 9 a.m. to 6 p.m., Tuesdays-Saturdays from 9 a.m. to 7 p.m. and Sundays from 11 a.m. to 6 p.m.
* Laundry/dry cleaner is open regular hours. Hours of operation: Mondays-Fridays from 8 a.m. to 5 p.m., and closed Saturdays and Sundays.
* U.S. Patriot is open regular hours. Hours of operation: Mondays-Saturdays from 9 a.m. to 6 p.m. and closed Sundays.
* Firestone is open regular hours. Hours of operation: Mondays-Saturdays from 7 a.m. to 6 p.m. and closed Sundays.
* Barber shops are open regular hours. Mini Mall location hours of operation: Mondays-Saturdays from 9 a.m. to 6 p.m. and closed Sundays. Main store location: Mondays-Saturdays from 9 a.m. to 5 p.m. and Sundays from 11 a.m. to 5 p.m.
* GNC is open regular hours. Hours of operation: Mondays-Saturdays from 9 a.m. to 5 p.m. and Sundays from 11 a.m. to 5 p.m.
* Optical and optometry are open with limited service. For more information, call 334-598-2180. Hours of operation: Mondays-Fridays from 11:30 a.m. to 5 p.m. (closed for lunch from 2-2:30 p.m.), Saturdays from 10 a.m. to 4 p.m. (closed for lunch from 2-2:30 p.m.) and closed Sundays.
* Smoothies ‘n’ Things is open regular hours for carry-out only. Hours of operation: Mondays-Saturdays from 10 a.m. to 5 p.m. and closed Sundays.
* Mobile Center is open Mondays-Saturdays from 9 a.m. to 6 p.m. and 10:30 a.m. to 6 p.m. Sundays.
* Alterations is open regular hours; however, the staff is not able to do fitting or sizing until further notice to follow social distancing guidance. Hours of operation: Mondays-Fridays from 9 a.m. to 6 p.m., Saturdays from 9 a.m. to 4 p.m. and closed Sundays.
To contact local AAFES officials, call 334-503-9044.
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