By Mountain Vista CommunitiesNovember 15, 2019
FORT HUACHUCA, Ariz. -- Residents of family housing owned and leased by the Army have a second opportunity to rate the quality of housing and housing services in 2019.
As a resident of Mountain Vista Communities (MVC) at Fort Huachuca, you are given the opportunity to participate in the fall Resident Excellence through Assessment, Communication and Transformation, or the REACT Survey, to not only let the Army know your opinion of housing here, but also to let us identify what we are doing well and where we need to improve.
Resident satisfaction surveys are distributed every six months and are a significant tool in gaging customer satisfaction.
On Nov. 12 annual surveys were emailed to all residents using the primary email address on file. Look for an email from ArmyHousingSurvey@CELAssociates.com, and don't forget to check your spam folder.
Your opinion matters. Every comment is reviewed by MVC Management and the Housing Services Office. You can even request a call from management to address an issue.
This survey is being administered through a third party, CEL & Associates, Inc. (CEL). The survey results are confidential, so please express your true opinions and thoughts. If for any reason you have not received the email with the survey link by Nov. 15, contact MVC at 520.515.9000.
Earlier this year, MVC received one Platinum A List Award and eight A List Awards, for a total of nine awards out of its 12 properties surveyed. Neighborhoods must have a survey response rate of at least 20 percent to be considered for an award. Your feedback earned Fort Huachuca and MVC an Outstanding for Overall Customer Satisfaction and ranked us #2 out of 43 Army Posts with the REACT Survey.
In a memorandum from Gen. Gustave F. Perna, commanding general, Army Materiel Command, he encourages all residents to complete the Resident Survey to help guide the Army and its privatized housing partner in identifying and developing solutions for future improvements to housing facilities and services.
Throughout the survey MVC will be hosting drawings, so be sure to complete the survey because you won't want to miss out on your chance to WIN! To make sure your family is entered into the drawings, be sure to complete the survey before 5 p.m. on Monday, Nov. 18. Some of the prizes include:
• $100 rent credit (multiple will be given)
• $50 Visa gift card (several given)
• Family movie packs including gift cards, candy, etc.
Your feedback is extremely important to us here at MVC, and we encourage every household to participate.