VICENZA -- Italian host nation workers were updated on the status of a 33-year-old pay system that malfunctioned in July, causing a backlog of family benefits and performance award payments.
The pay system, operated by 266th Financial Management Support Center, which handles the paychecks of more than 1,120 host nation employees, suffered a software malfunction in July.
"I want to apologize on behalf of the U.S. Army. Thank you for your patience, and special thanks to the Italian pay team who has been putting in a lot of overtime to make sure everyone is paid on time and clearing up the backlog of payments," said USAG Italy Garrison Commander Col. Erik M. Berdy.
According to Darryl McCoy, director of 266th Financial Management Support Center's Italy Finance Center here, December's payroll and bonuses are expected to be paid as scheduled.
Of the 589 backlogged performance awards, 350 will be paid with the November payroll and the remainder will be paid with the December payroll. However, the backlog of family benefits is being worked by the pay team but will not be in the November payroll. Every attempt is being made to make those payments with the December payroll. Clearing the backlog of family benefits is more time consuming for the pay team because of the accounting involved.
"The 266th Financial Management Support Center, which is located in Germany and is the responsibility of U.S. Army Europe, is working to solve the computer software issue and to get more employees into the finance center. I've made sure the commander of U.S. Army Europe understands this problem, and we will remind him and his staff until the problem is fixed," said Berdy.
In an email, Col. Scott White, director, 266th Financial Management Support Center, said replacing the Italian local national pay system is their No. 1 priority.
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