Kenner pharmacy renovation will increase service efficiency

By Tereasa Wade, Kenner Army Health Clinic Public Affairs OfficerMay 18, 2017

Kenner pharmacy renovation will increase service efficiency
Lt. Col. Brett H. Venable, Kenner Army Health Clinic commander, Linda Hamilton, assistant chief of Pharmacy Services, and 1st Sgt. Don R. Berry, acting clinic sergeant major, cut a ceremonial ribbon to mark the completion of the pharmacy project on M... (Photo Credit: U.S. Army) VIEW ORIGINAL

FORT LEE, Va. (May 18, 2017) -- Patients are the No. 1 priority at Kenner Army Health Clinic, and a recent pharmacy renovation project attests to that fact. Three additional prescription refill windows will result in beneficiaries getting the efficient service they deserve.

The $285,000 pharmacy renovation project began approximately 18 months ago, and it was completed ahead of schedule and on budget. Staff members will move into the new area later this month and will begin full customer service by late summer.

"We are excited about the expansion project and the newly renovated space we will occupy to provide patients extra refill window service," said Linda Hamilton, assistant chief of Pharmacy Services, who was among the participants of a May 10 ribbon-cutting ceremony for the new area.

"The pharmacy team is committed to improving services for our patients," Hamilton noted. "We want to ensure they have a positive pharmacy experience, and the support our command team has provided us to get there is really appreciated.

"The additional refill windows will speed up the prescription refill process and make for more efficient management of pharmacy services," Hamilton explained.

Future technology enhancements also are being considered to compliment the expansion of services the pharmacy team will offer, according to Hamilton. Desirable additions include the installation of security cameras for beneficiary protection and special automated cabinets to store prescription refills and ensure the right medication is picked up by the right patient.

"The pharmacy expansion project is a great example of how Kenner is using feedback from beneficiaries to improve the health care experience," said Lt. Col. Brett H. Venable, KAHC commander. "Our patients want shorter wait times. It's an often-cited concern. This initiative is a great example of us working to achieve that goal."

For more information on the Kenner Pharmacy, visit kenner.narmc.amedd.army.mil/SitePages/Home.aspx or call (804) 734-9137.