Virtual town hall opens June 16 to address community concerns
By Lacey Justinger, U.S. Army Garrison-Hawaii Public AffairsJune 12, 2015
WHEELER ARMY AIRFIELD, Hawaii -- Soldiers and families are invited to present community-wide concerns during U.S. Army Garrison-Hawaii's quarterly Facebook Town Hall, 6-7:30 p.m., June 16."The digital town hall offers a real-time communication pathway for the U.S. Army Hawaii population to connect with the subject matter experts who can address questions about garrison services and programs," said Col. Richard Fromm, commander, U.S. Army Garrison-Hawaii.The most convenient part of holding a town hall virtually is that participants don't have to disrupt their schedules to attend in person. They can log in from the comfort of home and post questions anytime prior to or during the 90-minute event. Then, sit back and wait for a response.Garrison subject matter experts will spend an hour and a half addressing as many community concerns as possible. Participants are asked to remain patient while waiting for a response from representatives, such as the Directorate of Emergency Services; the Directorate of Public Works; the Directorate of Family and Morale, Welfare and Recreation; and Island Palm Communities. Tenant organizations like the Commissary and the Schofield Barracks Health Clinic will also be in attendance.All original comments posted before or during the town hall will be answered, if not during the event, in the days following.Individuals taking part in the digital discussions also should review the posting policy located under the "About" tab before participating. Comments that include swearing or comments that are personal attacks, obscene or abusive will be removed, and the user may be banned from interacting on the page.Attendees visiting the online town hall are reminded to provide as much detail as possible, so questions can be understood and addressed without requiring follow-up questions. For example, if asking about road conditions, provide the street name, installation and the closest cross streets, buildings or landmarks. This method will help DPW pinpoint the location in question exactly, which will facilitate a faster response -- both online and in real-world repairs.-- Posting TipsFollow these tips for best interactions:•Be proactive. Post your installation-wide concern in the days and hours prior to the live event -- before the page gets extremely active.•Be specific. Include as much detail as possible, including items like the neighborhood, street and intersection, if applicable.•Be patient. Reposting your question doesn't get it answered faster. All original comments posted before or during the town hall will be answered in a couple days.--Virtual ParticipationAnyone wishing to participate should visit www.facebook.com/usaghawaii and click on the "Events" tab to get to the June event.
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