IPC updates online request support
August 3, 2012
SCHOFIELD BARRACKS, Hawaii -- Island Palm Communities has updated the maintenance request feature on its website for easier access and efficiency.
Although residents can still call the Maintenance Department in their respective regions for non-emergency maintenance requests, they can also submit requests online via the website.
It's simple: Visit www.IslandPalmCommunities.com, click "Current Residents," click the "Maintenance" tab, select "Submit an On-Line Maintenance Request" from the drop-down menu, and fill in the boxes.
Once a request has been submitted, residents should expect the following to happen: At the beginning of each workday, online service requests are reviewed, and repairs are scheduled. Service for routine service requests is typically performed within three business days.
For residents who have a signed "Permission to Enter" on file and have provided adequate detail for creating and scheduling the service request, no further action is required. A member of the IPC maintenance team will be dispatched to make the requested repair as early as possible.
However, if additional information is required in order to ensure the proper technician is assigned, IPC will initiate contact via phone or email.
It's important to maintain current contact information with the community centers for the most efficient communication.
For more information on how to use this feature, residents should contact their individual Community Centers.
IPC Telephone Maintenance Support
Non-emergency maintenance requests:
•North, 808-457-4075; and