Equation for IT success: Process + People + Education = Solutions
April 14, 2011
Like fortune tellers gazing into crystal balls, Army Contracting Command's information technology professionals focus on solving tomorrow's challenges today.
The mission of the ACC chief information officer is to provide command, control, communications, computers and information management operational capabilities in support of the ACC enterprise.
"We accomplish our mission by understanding business and mission requirements, focusing on project management, and getting the right people with the right technical skill," said Gino Magnifico, ACC chief information officer. "We can then apply the tenants of a "blended" business technology architecture, and govern that architecture by leveraging portfolio management strategies. It's how we support the delivery of services to the ACC and Expeditionary Contracting Command headquarters, and strategic IT support to the Mission and Installation Contracting Command."
ACC is the Army's global contracting arm with more than 5,300 military and civilian employees in offices in more than 115 locations worldwide. For Magnifico's team that means supporting numerous locations with an enterprise integration program that unites everyone through a variety of information technology platforms.
"A Web environment is only as good as the relevancy of that environment to the user. The data has to be current, relevant, and focused on the capabilities users need to get their missions done," said Magnifico. "The hard work done by all to execute the executive director's vision on knowledge-sharing capabilities through Web and social media platforms has paid off for the Army, the Army Materiel Command and ACC."
Magnifico attributes much of the division's success to three critical pieces: people, process, and learning.
According to Magnifico, the businesses processes adopted to manage the Web, understanding the technology available, and leveraging those technology sources, combined with the willingness to learn and adapt to users' requirements is what makes his team successful.
"When people are willing to share knowledge and adapt to newer, more effective Web environments that are relevant and effective to their business operations, it improves those operations, but also makes that individual more effective and efficient," Magnifico said.
The ACC information management team participates in external conferences on a regular basis to ensure it is up-to-date with changes in the industry. Recently, Magnifico and some of his staff participated in the Defense Procurement and Policy eBusiness conference, as well as a joint government/industry SharePoint conference.
At these conferences, Magnifico said his staff can discuss lessons learned and discover new, better technologies and capabilities with government and civilian IT peers. It's also at these gatherings where the IT community recognizes teams for their achievements and where others gravitate towards successful organizations to learn more from the winning organizations.
Taking the best from various award-winning processes and working them into your processes is one way of building more efficient web environments. It's also how you gain recognition within the community, says Magnifico.
In its short existence, the ACC Information Technology team has been recognized on more than a half dozen occasions for its work.
According to Magnifico, they received accolades from both the civilian and governmental sectors.
"It's good to see the hard work accomplished by this team is recognized. I think they have done a fabulous job in representing what the command is all about. They get it. They work to make sure the end users have what they need to accomplish their mission," Magnifico said. "That's why the command has been recognized as one of the more efficient and capable Web environments in the industry. We work to provide the end user solutions."