Army Europe Postal survey
Army Europe's postal customer survey concludes Feb. 15.

HEIDELBERG, Germany -- Six more postal facilities across Europe are scheduled to be transformed into postal service centers in 2010 keeping Installation Management Command-Europe's postal transformation efforts moving full steam ahead.

U.S. Army Garrison Bamberg will be the next to join the growing ranks of Army garrisons in Europe featuring new Postal Service Centers when its new PSC opens March 1, as part of IMCOM-Europe's postal transformation.

IMCOM-Europe's PSC concept is a customer-focused initiative that combines separate community mailrooms, Army post offices, unit mail rooms, Regional Post Offices and official mail distribution centers, into a "one-stop shop" for all postal services, according to Monique Bagby, IMCOM-Europe Postal Transformation program manager.

"Postal transformation is all about improving service while savings taxpayer dollars," Bagby said. "The overarching driver behind establishing PSCs is improving customer service by enhancing postal operations. Consolidating various postal operations and organizations into a postal service center - or PSC - is a win-win situation for customers and the Army."

Five more garrisons in Army Europe are scheduled to open PSCs at their locations later in 2010. Other anticipated openings include USAG Vicenza, Italy, in June, and four locations in Germany including Ansbach (Illesheim) in June; Kaiserslautern's Kleber Kaserne in July and Rhine Ordnance Barracks in September, and Sembach in October.

Other garrisons already delivering PSC service in Europe are located at Grafenwoehr, Baumholder, Wiesbaden, Garmisch, Stuttgart (Kelley Barracks), Giessen, Germersheim, Darmstadt (Dagger Kaserne), Mannheim (Coleman Barracks), Heidelberg (Tompkins Barracks), and Hohenfels in Germany; and SHAPE, Brussels, Chievres and Schinnen in the Benelux.

"The PSCs are a better way to efficiently deliver service and perform postal operations functions. However, we continue to seek customer feedback for how we better meet the needs of the customers," said Bagby. "We now want to take a pulse check to ensure we are getting it right for the customer. To capture the voice of the customer, we launched a theater-wide online customer service survey to provide customers an opportunity to give us direct feedback."

Anyone currently authorized to use postal facilities, such as Soldiers, U.S. retirees, civilian employees, contractors and their family members may take the survey, she said. The survey, which ends Feb. 15, can be found online at:

"The survey is a way to ensure we are moving in the right direction for the customers as well as the Army during transformation," said Bagby. "We want to provide the highest level of customer service that our Soldiers, families and customers deserve."

The transformational process will continue throughout Europe until all USAGs have Postal Service Centers. End state in 2014 will result in 23 PSCs throughout theater.

"We want postal customers at locations waiting to experience the Postal Service Center to know that we are working diligently to provide PSCs in all of our communities," said Bagby. "We're working hard to bring all our customers the best service possible as soon as possible. We are committed to getting things right for the customer, so we are ensuring each garrison's unique situations are carefully considered."

Page last updated Fri July 22nd, 2011 at 12:16