The New Army Reserve Retirement Service Office

Thursday May 24, 2012

What is it?

In an effort to increase Army Reserve Soldiers' awareness and understanding of their retirement benefits, the Army Reserve created dedicated Retirement Services Offices within each Regional Support Command (RSC) as of April 2012. These offices are staffed by two trained Soldiers - an officer and a senior non-commissioned officer. Their purpose is to provide timely and accurate benefits information to all retiring and Retired Soldiers, surviving spouses and their families.

What has the Army done?

The 2002 Army Family Action Plan (AFAP) Committee via AFAP #529 issue recommended the placement of Retirement Services Officers (RSOs) in each RSC to address the disparity in retirement services support provided to Active and National Guard personnel vs. Army Reserve personnel; Army research indicated that the Army Reserve did not have viable systems in place to provide pre/post retirement services comparable to the services received by the Active Component and National Guard.

What continued efforts does the Army have planned for the future?

Army research indicated Soldiers at approximately 18 "good" years of service needed to be better educated about Retirement Services support. Educating these Soldiers about their retirement benefits is critical to ensuring they are able to make good decisions when they reach 20 "good" years and have to make a Reserve Component Survivor Benefit Plan election.

The Army Reserve guides pre-retirement seminars in each RSC region with a goal of conducting a minimum of four seminars regionally each year. The program continues to make progress in ensuring adequate permanent placement of civilian personnel within each RSC to handle its regional area of responsibility, ensuring all Soldiers receive the support they need and deserve at the appropriate time in the transition process. The transition of all Soldiers, not just those retiring, is a process, not an event; the earlier Soldiers begin the Transition process, the more successful they will be.

Why is this important to the Army?

The Army is committed to providing the men and women who have selflessly served our great nation with the resources and support necessary to posture themselves for a seamless transition to civilian life. The establishment of Army Reserve Retirement Services offices is just one component of the Army's unprecedented effort to ensure the resources and support provided are the very best; RSO personnel are trained to provide quality pre-retirement services counseling to all retiring and retired Soldiers, surviving spouses and their families.


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"The Army Reserve today is an operational force, and it is highly successful … The Army can't do what they do without us. That transformation has been hugely successful … The culture of the Army Reserve has changed. Soldiers that are in the Army Reserve today either have joined our force or re-enlisted to stay in our force while this nation is at war. They know what they signed up for."

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