Tuesday November 22, 2011
What is it?
The U.S. Army Military Surface Deployment and Distribution Command's (SDDC) Defense Personal Property Program (DP3) is the household goods moving program for service members, Department of Defense civilians, and their families. The program provides higher quality service, benefits and flexibility to self-manage the entire moving process during permanent change of station. Move.mil is the one-stop shop website for information on the moving process for service members and transportation service providers.
What has the Army done?
Each year, DOD experiences a high volume moving period called "peak season," which runs May through August. In addition, service members scheduled to permanently changed station (PCS) during this challenging period are in competition with corporate moves which places a higher burden on transportation service providers (TSP) resources and availability.
SDDC heavily invested in resources to make this peak period less strenuous for servicemembers managing their move. Over the last year, SDDC initiated a communications outreach with TSPs, service representatives and local transportation offices bringing them up to speed on business rules and procedures. The command also proactively reached out to servicemembers on the importance of early scheduling of household goods pickups/deliveries with TSPs and completing the customer satisfaction survey.
What efforts does the Army have planned?
SDDC has made multiple improvements to DP3's software functionality and more improvements are in progress. In addition, to simplifying quality assurance and shipment business rules for TSPs and the services, the command is placing great value on leveraging analytical tools to better gauge and measure DP3 performance. The command has also made enhancements to upgrade counseling, shipment management and claims modules.
Why is this important to the Army?
The success of DP3 ensures a higher quality household goods moving experience for servicemembers for years to come. Benefits acquired with DP3 include full replacement/repair value, on-line claims filing, improved communications with providers and web-based self counseling options. The customer satisfaction survey is an integral element of DP3 and allows a voice from every member to determine which quality movers continue participating in this DOD household goods moving program.
Related article: Planning is the key if moving during peak moving season
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