Survivor Outreach Services

Friday March 6, 2009

What is it?

Survivor Outreach Services (SOS) is an Army-wide program designed to provide dedicated and comprehensive support to survivors of deceased Soldiers. The program is a joint effort with collaboration from the Installation Management Command (IMCOM), the Family and Morale, Welfare and Recreation Command (FMWRC), the Casualty and Mortuary Affairs Operation Center (CMAOC), the Army National Guard and Army Reserve. SOS standardizes casualty services and policies across the Army and provides additional staffing at Casualty Assistance Centers and Active Component and Reserve Component family Programs. SOS responds to the need for specialized staff at Casualty Assistance Centers (CAC) to help Casualty Assistance Officers (CAO) support survivors, as well as adding additional staff who have the sole mission of providing continuing support to survivors.

SOS is designed to:

- Ensure the Army fulfills its covenant with survivors through sustainment of a comprehensive multi-agency program that improves Soldier and family preparedness in the event of a catastrophic loss

- Maximize cooperative efforts within the Army casualty and family programs

- Extend support to Families both before and after a crisis by maximizing cooperation between government and non-government agencies

- Ensure survivors receive all benefits to which they are entitled

- Encourage our survivors to remain an integral part of the Army family for as long as they desire

What has the Army done?

The Army launched a comprehensive survivor services program, designed specifically to meet the needs of our survivor population, with dedicated resources, and a commitment to providing first class service for as long as the family desires. Improved resourcing at the CACs will ensure those who work with survivors are well-trained and knowledgeable about the myriad of benefits available to our survivors. A compliment of Benefit Coordinators, Financial Counselors, and Support Coordinators will meet the immediate and long-term needs of our survivors for as long as they desire.

Why is it important to the Army?

By expanding and improving services to Families of the fallen, SOS ensures a holistic and multi-agency approach that provides comprehensive and consistent levels of service at the installation level and across all components to reach geographically dispersed Families. SOS will provide extended financial counseling assistance and long term support to surviving family members, ensuring that surviving Families’ concerns are addressed expeditiously and to the full extent of our covenant with the Army family.

What continued efforts does the Army have planned for the future?

To ensure survivors receive ongoing support, SOS support coordinators are available in the Army community service centers. These coordinators provide long-term support throughout the grief process, coordinate support groups, provide information and referral services, coordinate child care as needed, and provide other services as required.


Army Long Term Family Case Management: 866-272-5841
Army Long Term Family Case Management Web site
Army OneSource Web site





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2009: Year of the NCO

2009: 100th Anniversary of the U.S. Army Office Chief of Chaplains

March 2009:

- National Women's History Month: Army Heritage and History Web site

- Brain Injury Awareness Month: U.S. Army Medical Department Web site

Feb 15- Mar. 15, 2009:Stand Down on Suicide Prevention: Army G-1 Web site


"The U.S. military has people of many ethnicities, of many major religions, with origins from around the world and represent the remarkable diversity of our nation. It is my sincere belief that this diversity is a powerful example to others as we conduct our important mission working with the nations of Africa and the international community, helping to build capable and increasingly professional militaries that serve their people and reflect their own multi-ethnic societies."

- Gen. William "Kip" Ward, commander of U.S. Africa Command

AFRICOM cdr: Army's diversity example for partner nations


"The intent has been to address those key things that leadership thinks are of value for Soldiers to know, and that is recognize warning signs and risk factors of those persons who might be considering suicide."

- Walter Morales, Army Suicide Prevention Program Manager

Suicide prevention chain-teaching program includes new interactive video


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