Soldier Family Assistance Centers

Monday December 29, 2008

What are they?

The Army created Soldier Family Assistance Centers in 2007 to facilitate coordinated care and assistance for wounded, ill, and injured warriors in transition (WT) who must focus on their new mission: to heal. The centers use a "one-stop shop" approach to ensure services and programs are conveniently located near the medical center for more efficient access by warriors in transition and their families.

What has the Army done?

Soldier Family Assistance Centers (SFAC) are staffed with personnel who use their diverse knowledge and skills to help WTs with their specific recovery and rehabilitation issues. Thirty-three SFACs are managed by the Army Installation Management Command. The Army Medical Command manages the one at Walter Reed Army Medical Center.

SFAC statistics (as of December 2008)
- 55,000 contacts with WTs and families
- 5,700+ attendees in classes and group sessions (e.g., spouse support groups, job search classes, Bible studies)
- 15,500 case management sessions
- $67,000 donated to SFACs since April 2008
- Most utilized service: education counseling
- Other activities: Family events (dinners, ice cream socials, movies, bingo), sports/hobbies (scuba diving, golf, wood carving); career events (job and education fairs)

Why is this important to the Army?

A critical element of the Army's total program of care for WT is ensuring the most efficient and convenient delivery of medical, administrative and psycho-social support services - and enabling the close, ongoing involvement of families in the recovery and rehabilitation processes. Nowhere is the Army's commitment to providing Soldiers and families with a quality of life equal to the quality of their service stronger than in the area of medical care and physical recovery/rehabilitation. During military operations in particular, the Army redoubles its efforts to provide the best possible care for wounded, ill and injured Soldiers evacuated from a theater of operations.

What continued efforts does the Army have planned for the future?

Six new SFAC facilities were approved for fiscal 2009 construction at Forts Sam Houston, Bragg, Belvoir, Bliss, Lewis, and Hood. Comprehensive training of SFAC staff is ongoing in the areas of human resources, education and financial counseling.


Virtual SFAC information

Army OneSource Portal

WSF support

Warrior and Family Hotline Information: 1-800-984-8523
DSN: 312-328-0002


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