Business Process Redesign

Thursday July 10, 2008

What is it?

Business Process Redesign (BPR) is one of the Army Installation Management Command's (IMCOM's) initiatives to evaluate and redesign the way the Army delivers services on installations. The goal is to enable efficiency, customer satisfaction and consistency by looking at the current processes used to perform services, defining how each is being done, and making recommendations and taking action on new ways of doing things.

Why BPR?

Soldiers, civilians and Family members are experiencing inconsistent services and products because of inefficient business processes. BPR is important because it will allow IMCOM and the Army to transform installation management business processes and ensure delivery of excellent products and services.

BPR complements other transformational initiatives such as Lean Six Sigma and Strategic Sourcing by providing a mechanism to continuously evaluate and revise installation management processes to support a transforming Army.

Why is this important to the Army?

- BPR will ensure predictable and consistent services worldwide, while minimizing time and effort as the result of streamlining processes.
- BPR will ensure predictable and consistent levels of service to Soldiers as they are assigned to different installations.
- BPR will help the garrison workforce do their jobs better and will provide greater productivity at less cost.
- Customer satisfaction will increase and allow greater interaction with IMCOM customers as process efficiency improves.
- It will enable IMCOM to demonstrate good stewardship of Army and taxpayer resources.

What continued efforts does the Army have planned for the future?

BPR pilot projects were awarded to contractors in late 2007. They are evaluating the "Manage Minor Construction" and "Provide Electrical Services" business processes and have each completed five data collection site visits to selected IMCOM garrisons: USAG Fort Gordon, USAG Fort Lewis, USAG Benelux, USAG West Point and USAG Humphreys.

Resources:

BPR program FAQs and briefings can be found on AKO Web site.

INFORMATION YOU CAN USE

- 2008 Strategic Communication Guide - Read the 2008 Army Strategic Communication Guide for key messages and updates

- Strategic Communication Coordination Group (SCCG) Workspace

- Army Public Affairs Portal

- Stories of Valor

- Speaker's Toolkit

A CULTURE OF ENGAGEMENT

The Army Community Relations Calendar

Bloggers Roundtable

Soldiers, Sailors, Airmen, Marines celebrate Independence Day with Chicago White Sox

Country superstar Billy Ray Cyrus visits wounded warriors

SOCIAL NETWORKING

NEWS ABOUT THE ARMY

  • Armed Reconnaissance Helicopter faces critical cost growth (ARNews)
  • Capt. Rawlings takes questions from Iraq (NPR)
  • Never leave a fallen comrade: First Team learns personnel recovery (ARNews)
  • Political, diplomatic and military leaders get a look at Joint Task Force-East (ARNews)
  • British officer awarded Order of Saint Maurice for contributions to infantry (ARNews)

WAR ON TERROR NEWS

  • U.S. troops in Iraq face a powerful new weapon (WP)
  • Iraqi forces estimated to become proficient in '09 (ST)
  • U.S. ground troops mostly done in Iraq in '09 (Yahoo)
  • Iraq reports drop in violence, but attacks kill 21 (Exam)
  • Audio: Mixed signals on Iran attack (NPR)
  • Pentagon studies Iran missile tests for clues (AT)
  • Opinion: Tehran's definite 'maybe' (WP)

OF INTEREST

  • Atheist Soldier sues Army for 'unconstitutional' discrimination (CNN)
  • Former Army safety hopes to serve while with Detroit Lions (DN)
  • Putting her foot down and getting the boot (WP)
  • New GI bill might finally deliver promise of paid college for vets (CT)
  • New cluster bomb policy aims to reduce collateral damage (AFIS)

WORLD VIEW

  • Iran test-fires missiles for second day (GRD | Story)
  • Video: Iran test-fires more missiles (BBC | Story)
  • Total steps back from investing in Iran (FT | Story)
  • Pakistan is said to be attracting insurgents (IHT | Story)
  • Afghanistan, Pakistan trade charges over terror at U.N. (TOI | Story)
  • N. Korea faces heat at nuclear talks (AJ | Story)
  • Israeli troops kill unarmed man on Gaza border (AA | Story)
  • U.S. ambassador to Turkey says acts of terror cannot damage relations (TP | Story)
  • India gives nuclear plans to IAEA (BBC | Story)

WHAT'S BEING SAID IN BLOGS

  • Helping Vets find their way home (SP)
  • Canada wants 17,000 soldiers in high-tech uniforms (Wired)
  • Related to article under Interest: Atheist Soldier sues Army for 'unconstitutional' discrimination (RD)
  • Boost up education program (SP)
  • Ain't over till the fat lady Singhs (WPR)
  • Related to articles under Terror & World: The Iranian threat (HJ)

External Links Disclaimer

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Events

July 13, 2008: Army National Guard concert band performance

July 26, 2008: 60th Anniversary of the Integration of the Armed Forces

SENIOR LEADERS ARE SAYING

"Like every Army command, we (IMCOM) measure ourselves by how we provide for Soldiers. A pacing measure for us is the quality of housing we provide and continuous improvements we make ... we can never take our eye off the ball as service providers."

-Maj. Gen. John A. Macdonald, IMCOM deputy commanding general.

STAND-TO!

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The information papers -- written, approved and submitted by the Army agencies -- provide a broad, objective view of the Army’s current operations, doctrine and programs. The "Today’s Focus" topics highlight Army Staff initiatives and support Army wide strategic-level issues.

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Subscribe to STAND-TO! to learn about the U.S. Army initiatives.