Taking care of our warriors in transition and their Families using Lean Six Sigma methodology

Wednesday January 9, 2008

What is it? Lean Six Sigma (LSS) is a process which helps organizations eliminate waste from their operations. It benefits Warriors in Transition (WTs) and their Families by getting rid of the mistakes and unnecessary bureaucracy causing delays in their healing.

The biggest problems:

- Hard to access medical information

- Sharing information while protecting privacy

- Unexplained delays in the system

- WTs and Families not knowing the system

What has the Army done? Study groups investigated and reported their findings in 2007. Army leadership got involved directly to insist upon finding solutions to the problems, and made the resources available for success. As a result, the Army Medical Action Plan (AMAP) has an official mandate to help WTs and Families heal, by making care, support, and services available to them efficiently. AMAP has funded LSS projects to include simplified access to medical care and easier transition to care through the Department of Veterans Affairs.

Implementing LSS in AMAP:

- Look at the process of healing a WT

- Find out what the WT needs for healing, and what is wasted effort

- Develop a plan to make the right changes

- Make the changes, measure results and adjust accordingly

What continued efforts does the Army have planned for the future? As opportunities for health care improvement continue to arise, we'll use LSS projects to resolve them quickly and apply those techniques to other similar projects among future opportunities.

Where LSS can help:

- Make it simple; get better results

- Accelerate: better care in less time

Why is this important to the Army? Army and AMAP leaders realize many issues require expert, scientific problem-solving processes provided by LSS methods. As we apply LSS techniques, AMAP's Warriors in Transition, and their Families, get greater benefit from a better system.

- Army Medicine

- Army Business Transformation Knowledge Center


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