Military OneSource

Friday December 21, 2007

What is it? Military OneSource (MOS) is centrally funded through the Department of Defense and supplements existing Family programs by providing a 24-hour, seven days a week toll-free information and referral telephone line and Internet/Web-based service that that includes up to six face-to-face counseling sessions available to active-duty, Guard, and Reserve Soldiers and their Families regardless of deployment or activation status. MOS provides information ranging from everyday concerns to deployment and reunion issues. Additionally, if there is a need for face-to-face counseling, MOS will provide referrals to professional civilian counselors for assistance in CONUS, Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. In OCONUS, face-to-face counseling is provided via existing MTF services.

Military OneSource is now also providing Short-term Solution-focused Telephonic Consultation as part of its service to MOS users world wide. With Solution-focused Telephonic Consultation, Military OneSource has added an option for non-medical, short term, strength-based, solution-focused intervention available over the phone for individuals who are unable to attend non-medical face-to-face counseling sessions available through Military OneSource.

What has the Army done? Army utilization continued to show strong gains through FY07. Since the service was first provided to the Army in August 2003 there have been 251,055 calls to the 24/7 call center, 503,754 visits to the website, and 49,795 referrals for non-medical counseling. In FY07 utilization reached 25.6 percent, with 286,477 uses. Additionally, there were 20,206 Army referrals for non-medical counseling; an increase of 36 percent over FY06. Fifty-eight percent of users are Soldiers and eight percent are repeat users. Satisfaction with MOS remains very high.

What continued efforts does the Army have planned for the future? Military OneSource program managers are working with installation, State and regional helping agencies as well as unit leaders to support marketing efforts to Soldiers and Families including increasing awareness of the 'About Military OneSource' and Service Provider Tool links on

Why is this important to the Army? In FY07 Military OneSource identified 496 new issues related to domestic violence, child abuse, and threats of harm to self or others among Soldiers and Army family members. By providing a private service where Soldiers and family members in need can call or go online and get help, the Army is improving well-being and readiness.

Click here or here for additional information on Army Families.



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