Commander's Message
Garrison Commander
Fort McPherson and Fort Gillem
The Installation Management Command (IMCOM) announced a revised mission statement this week.
The new statement reads, "Our mission is to provide Soldiers, Civilians and their Families with a quality of life commensurate with the quality of their service."
Take a moment to think about what that means.
This mission statement challenges IMCOM employees to equal a commitment and professionalism unparalleled in any other profession.
While it is common knowledge that our servicemen, Civilian employees and Family members are the epitome of selfless service, those of us in the military community understand exactly how deeply those individuals' dedication and devotion to excellence run. That is the level of commitment we've been tasked to meet.
Soldier, Family and Civilian readiness and well-being are staples of the IMCOM plan. As a result, each garrison staff is tasked with ensuring Soldiers, Civilians and Families are cared for and services and programs enhance community life, foster readiness, promote mental and physical fitness and deliver a quality living and working environment.
Our impending closure does not exempt Fort McPherson and Fort Gillem from this mission. We still have the responsibility to not only provide services to our military community, but to strive for extraordinary customer service.
I understand that our resources, particularly personnel, are dwindling. We have made and will continue to make adjustments to continue to provide our primary services for as long as feasible during the closure process.
However, it's important to note that fewer personnel and reduced services are no excuses for diminished customer service.
Customer service is, at its core, an attitude. It's providing the services you can to the best of your abilities with the resources available, going above and beyond the basic requirements of the job, being honest, being communicative and showing the customer that you care for his or her well-being. Our time here is limited, but there is no excuse for anyone to have a short-timer's attitude. The mission ahead is too important and our military community members deserve no less than our very best. Two important points must be remembered throughout the closure process.
The first is that, until we close, our purpose stays the same: to support organizational, Soldier, Civilian and Family readiness while carefully and methodically implementing BRAC requirements.
The second is that, as we close services and programs here, many of those benefits will be available through other outlets. We've been working hard on agreements with other installations, particularly Forts Benning and Gordon, and with local units and communities to coordinate a continuation of many of our services after closure.
One of the goals of the Sentinel staff is to let you know where those services (military ID cards, AAFES, etc.) can be found as they end here. The new IMCOM mission statement is a reminder, from the top of our organization, of who our customers are and their contribution to our nation.
And it is a commitment that we will provide them with more than efficient, effective service; rather, that they will receive exceptional service.
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