By Parker Rome, Fort Riley Public AffairsDecember 9, 2010
FORT RILEY, Kan. - The signing of the Family and Morale, Welfare and Recreation Employee and Customer Covenant was a promise to provide excellent customer service.
The covenant was signed by Col. Kevin Brown, Fort Riley garrison commander, and Steve Tully, DFMWR director, following a meeting Dec. 1 at King Field House.
The covenant, which was originally signed by Maj. Gen. Reuben Jones, FMWR Command commanding general on Jan. 25 at Louisville, Ky., has two parts.
"The covenant promises specific things to the employer - it's really about making sure the employer has the tools he or she needs to do their job the best they can," said Leza Chryssovergis, FMWRC customer service coordinator for Fort Riley and Fort Leavenworth. "In turn, once we've fulfilled those promises to the employees, they will in turn fulfill those promises to the external customers."
Chryssovergis' is one of about 30 customer service coordinators hired to help FMWRC employees follow through with the message of the covenant.
"They'll be doing much more than just providing orientation and giving tours of the garrison to newly hired employees," said Jason Bell, FMWRC customer service program manager. "They'll also make sure best practices at one garrison will have the chance to become standardized across all garrisons. They'll also ensure that annual employee evaluations will be performed and recognition programs be installed."
Formal and informal training will be instituted to develop skills and career development opportunities for employees to reach their full potential.
Before signing the covenant, Brown reminded DFMWR employees that Fort Riley is currently in first place among divisional installations in the Army Community of Excellence Award program.
"That doesn't happen by accident," he said. "The point of programs like this is that you self recognize - that you give yourself a pat on the back, and you give each other a pat on the back in pursuit of goals like that."
Brown said the covenant is about "the desire to come to work and be around each other that can turn into enthusiasm that can turn into passion."
"I'm really excited about it," Chryssovergis said. "I think it's important that we take care of our customers."
For more information on the covenant, contact Chryssovergis at 785-239-3412.