SAN ANTONIO -- "Our Soldiers and Families trust in you, as medical professionals, to be technically, physically, emotionally and spiritually prepared to care for them during some of the most difficult and frightening times of their lives," said Lt. Gen. (Dr.) Eric B. Schoomaker, Army surgeon general and commander, U.S. Army Medical Command to more than 2,000 military and civilian medical professionals gathered at the Association of the U.S. Army's Institute of Land Warfare Medical Symposium and Exposition in downtown San Antonio May 17.

"A warrior preparing for battle trusts his or her medic to be there when the cry 'Medic!' goes up. A mother in the delivery room trusts that her nurse midwife will have her best interests in mind," the general continued. "The recovering and redeployed warrior trusts that we - as experts in healing and rehabilitation and reintegration - will focus on getting him or her back into the fight or help him onto a productive life as a citizen, husband or wife, sister or brother, mother or father.

"The taxpayers, our national leaders and the Department of Defense expect that we do all we can to have the healthiest Army Families and the highest quality care at the most value," said Schoomaker, who has been the Army surgeon general and Army MEDCOM commander since December 2007. "All of this requires that we building value and inspire trust."

Schoomaker was the keynote speaker at the weeklong symposium held at the Henry B. Gonzalez Convention Center that began May 17 and wraps up May 21. The AUSA is a private, non-profit educational organization that supports America's Army - active, National Guard, reserve, civilians, retirees and Family members.

The general also talked at length about how using the balanced scorecard helps communicate the MEDCOM's strategic direction and gauges progress.

"We take a great deal of pride in that this has been a living, breathing document for almost 10 years, brought into our community by former Army Surgeon General Jim Peake, who is also a former secretary of the Department of Veterans Affairs," Schoomaker said. "It helps to improve organizational performance and is an ongoing learning process.

"We need to maximize value and inspire trust to our vision. Trust is key to our success," he added. "We inspire trust by our track record of having been there and living the warrior ethos of never leaving a fallen comrade. We inspire trust by a consistent demonstration of our willingness and ability to bring value to all we do in promoting the health and well being of the Soldier and Families. And we inspire trust by promoting the highest quality and best value in health care for when bad things happen to good people ... whether it's by the hands of our enemies, falling off a balance beam, or due to an unfortunate accident or illness."