HEIDELBERG, Germany -- The days of enduring long lines on the first and the 15th of every month or rushing into the Parent Central Services office, moments before closing time may now be a thing of the past for parents with children enrolled in Child, Youth and School Services programs.
Paying for child care is now as simple as a few key strokes and a click of the computer mouse. The CYSS Web site has now expanded its options to allow parents to pay bills online, and they can also view available CYSS programs designed to keep their little ones busy year round.
In fact, the online payment option is now available Armywide and according to Stephanie Morales, parent services director for U.S. Army Garrison Baden-Wuerttemberg's CYSS, it's yet another way the organization is transitioning into the future and focusing even more on the needs of their customers.
"It's been a long time coming," Morales said. "Everything is online, and a lot of our parents are generation Yers and they're social networking, and we're coming in and joining everybody else, she said. "It's also better customer service, it allows the customer to wake up in the middle of the night and pay their bill when they remember it rather than waiting until the next day to pay their bill."
Parents soon may be able to enroll and pay for any of the ongoing activities listed, with the exception of enrolling in the full-day care program online, Morales said.
Another recent transition that may be a little more obvious to parents is the name change of the Central Enrollment Registry to Parent Central Services.
"Parent Central Services and parent services better defines exactly what we do," Morales said. "We're there to meet the needs of the parents, answer their questions, and direct them to where they need to go for which programs."
In fact, it was one of two name changes. Last year Child and Youth Services became Child, Youth and School Services. Pamela Primmer, coordinator for CYSS, USAG Baden-Wuerttemberg, said the organization followed guidance from the Soldier Family Action Plan, and it highlights the many faces and capabilities of CYSS.
"We want everyone to know how large our organization is and all of the wonderful things that we do for children, it's not only child care," Primmer said. "We have our SKIES programs, we have a large sports program, we have family child care, we have our school liaison ... anything that supports families and children and the Soldiers. That's what we're here for."
To log on to the FMWRC online services site, visit <a href="https://webtrac.mwr.army.mil">https://webtrac.mwr.army.mil</a>.
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