Fort Jackson's constituents now have the opportunity to take time to share on-post experiences with garrison leadership. Now through Sept. 18, the Customer Service Assessment is available at www.MyArmyVoice.org.
Once you begin the survey, you will be asked to identify your location, which is Fort Jackson. After a few more identification questions, you will begin rating garrison service areas based on whether you are a Soldier, family member, retiree, veteran or civilian employee. Those in leadership positions, such as a mission commander, commandant, sergeant major, first sergeant or
director, will also be identified.
Fort Jackson constituents can rate a variety of areas, such as:
- Army family housing
- Personnel services (ID cards, DEERS, CAC)
- Employee assistance program
- Education (post secondary classes and courses)
- Volunteer programs
- Child, Youth and School Services/childcare
- Physical security (the gates)
- Family readiness programs
- Civilian personnel system
In addition to the above areas, post leaders can also rate areas such as:
- Wireless infrastructure
- Substance abuse and prevention
- Material maintenance support
- Deployment cycle
- Logistics
- Emergency communications
- Range operations
- Central Issue Facility
- Ammunition supply
The difference between what we think we know and what the customer actually tells us is at the center of the Customer Management Services feedback system.
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