Army Garrison Wiesbaden modernizes maintenance request process

By Roland SchedelJuly 18, 2022

ArMA rolls out "Fence-to-Fence" coverage, modernizing Garrison Wiesbaden's maintenance process
WIESBADEN, Germany – The Army Maintenance Activity, or ArMA, is expanding to all facilities in USAG Wiesbaden’s footprint. The telephone hotline should be used for emergency issues only. (Reference: U.S. Army Garrison Wiesbaden by Roland Schedel) (Photo Credit: Roland Schedel) VIEW ORIGINAL

WIESBADEN, Germany — The Army has rolled out the next phase of their Army Maintenance App, or ArMA — the tool for submitting all demand maintenance orders for repair and maintenance. As of May 2022, ArMA is now "fence-to-fence" and is available to all tenants, buildings and assets in the U. S. Army Garrison Wiesbaden footprint.

The all-new mobile-friendly website is enabling Soldiers, family members, civilians and contractors to submit online service orders conveniently from their desktop or mobile devices. Aligned with Army modernization efforts, ArMA digitizes the service order process for Army-owned facilities with a centralized system for submission and tracking.

“Automation of the maintenance-customer relationship is at the core of what we are doing,” said Angela Hise, deputy chief of the business operations and integration division at Public Works.

“Customers expect this. This is part of the Army operating in the information age — not just for housing but for all facilities within the footprint of USAG Wiesbaden, which is what we call fence-to-fence.”

It is expected that ArMA will process more than 10,000 service orders a year. “Of this, around 80% should be received through the website versus in-person or telephone requests,” said Hise.

More precise job orders

By including pictures and being as descriptive as possible when entering service orders, ArMA enables service technicians to show up and resolve issues, in as little as one visit. An important prerequisite of course, is that an adult be present and the doorbell is heard.

Residents in Army-managed residences submit ArMA service orders through a user-friendly online database available 24/7, eliminating the need to make appointments or phone calls to service technicians. From now on, it is expected that most regular service orders are operated via the online service, and the telephone hotline should be used for emergency issues only.

As part of the Army’s continuous effort to improve quality of life and modernize services, this streamlined digital process is available now. Any registered user who needs a maintenance issue taken care of, is now able to report the problem digitally. The whole process is transparent - enabling easy follow-ups, and tracked information about what problem is reported, who started which actions and when the problem is solved. The whole process is online for everyone to see and check at any time.

For registration go to Emergency maintenance requests at U.S. Army Garrison Wiesbaden may still be called in to the Customer Service Center helpline at 548-HELP.