CAMP CARROLL, Republic of Korea — U.S. Army Installation Management Command has recognized Camp Carroll Lodge as the 2021 Lodging Operation of the Year in the small size category.

The Lodging Operation of the Year Award program recognizes and promotes excellence in Army lodging operations annually. Nominees are identified by each IMCOM installation directorate by size category, and documents are evaluated to determine adherence to the Army Lodging standards for service, operations and facilities.

An exterior shot of the Camp Carroll Lodge, Camp Carroll, Republic of Korea, May 3, 2022. The lodge's team has been awarded U.S. Army Installation Management Command's 2021 Lodging Operation of the Year Award for "demonstrating exceptional management with a focus on meeting customer service needs, employee relations, financial management and back of the house systems essential to consistent operations."
1 / 2 Show Caption + Hide Caption – An exterior shot of the Camp Carroll Lodge, Camp Carroll, Republic of Korea, May 3, 2022. The lodge's team has been awarded U.S. Army Installation Management Command's 2021 Lodging Operation of the Year Award for "demonstrating exceptional management with a focus on meeting customer service needs, employee relations, financial management and back of the house systems essential to consistent operations." (Photo Credit: U.S. Army photo by Mathew Gleeson) VIEW ORIGINAL
An interior shot of the Camp Carroll Lodge, Camp Carroll, Republic of Korea, May 3, 2022. The lodge's team has been awarded U.S. Army Installation Management Command's 2021 Lodging Operation of the Year Award for "demonstrating exceptional management with a focus on meeting customer service needs, employee relations, financial management and back of the house systems essential to consistent operations."
2 / 2 Show Caption + Hide Caption – An interior shot of the Camp Carroll Lodge, Camp Carroll, Republic of Korea, May 3, 2022. The lodge's team has been awarded U.S. Army Installation Management Command's 2021 Lodging Operation of the Year Award for "demonstrating exceptional management with a focus on meeting customer service needs, employee relations, financial management and back of the house systems essential to consistent operations." (Photo Credit: U.S. Army photo by Mathew Gleeson) VIEW ORIGINAL

"To me, it just goes to reiterate how good our team is and how proud they are of doing their job," said Hotel General Manager James Kimbrel.

"The staff are really the backbone of this place. This is their award. We've got some great employees. They all pitch in and they all do what they're supposed to do with minimal supervision."

"It just makes our job easier because of the way the staff take pride in their work. They take their jobs seriously and they're passionate about what they do," added Jesus Yap, hotel assistant manager.

Billeting Support Assistant Ko Hye Yong helps a customer over the phone at the Camp Carroll Lodge, Camp Carroll, Republic of Korea, May 3, 2022. Ko is part of the lodge's award-winning team which was recognized by U.S. Army Installation Management Command's 2021 Lodging Operation of the Year Award for "demonstrating exceptional management with a focus on meeting customer service needs, employee relations, financial management and back of the house systems essential to consistent operations."
Billeting Support Assistant Ko Hye Yong helps a customer over the phone at the Camp Carroll Lodge, Camp Carroll, Republic of Korea, May 3, 2022. Ko is part of the lodge's award-winning team which was recognized by U.S. Army Installation Management Command's 2021 Lodging Operation of the Year Award for "demonstrating exceptional management with a focus on meeting customer service needs, employee relations, financial management and back of the house systems essential to consistent operations." (Photo Credit: U.S. Army photo by Mathew Gleeson) VIEW ORIGINAL

In addition to maintaining quality services, the lodging team has plans for future improvements, notably at U.S. Army Garrison Daegu's Camp Walker location.

"Next December we should be opening a new facility [at Camp Walker]. It will be a bigger facility with more rooms and feature all-new furniture, so we're really looking forward to that," said Kimbrel.

Although the facility at Camp Walker will change and receive a variety of upgrades, Kimbrel said one thing will remain the same—the high level of customer service from the current Camp Walker Lodge staff.

"They do a great job there and the new lodge should make things a little easier on the employees. They won't have to concern themselves with navigating around facility repairs. They can just focus on delivering the same excellent customer service they've always provided."