USAG Daegu using housing survey to boost customer satisfaction for military communities

By Mathew GleesonFebruary 21, 2022

CAMP WALKER, Republic of Korea — U.S. Army Garrison Daegu's housing team is using a wide-range of platforms to get the word out about the 2022 Department of Defense Annual Family Housing Satisfaction Survey.

The survey provides tenants with the opportunity to give input on housing quality in government-owned and privatized housing.

"The feedback is important because it can help us improve in Area IV, and can help the Army improve worldwide," said Fred Moore, Chief of USAG Daegu's Housing Division.

Fred Moore,  Chief of USAG Daegu's Housing Division, speaks to members of the community near an information table at Camp Walker, South Korea. The information table was set up in support of the 2022 Department of Defense Annual Family Housing Satisfaction Survey.
Fred Moore, Chief of USAG Daegu's Housing Division, speaks to members of the community near an information table at Camp Walker, South Korea. The information table was set up in support of the 2022 Department of Defense Annual Family Housing Satisfaction Survey. (Photo Credit: U.S. Army photo by Pfc. Moon Seung Gi) VIEW ORIGINAL

Although the survey is conducted online, the USAG Daegu housing team has been engaging directly with the community for increased feedback and participation.

"In addition to the Soldiers, we are reaching out to spouses directly. The team set up a table at the Camp Walker post exchange and discussed the survey with members of the community. We are trying to get as much participation as possible," said Moore.

"We posted flyers throughout the housing area and we’re going door-to-door," added Monica Richmond, USAG Daegu Chief of Unaccompanied Housing. "The current tenants may not see the improvements made due to the survey, but the future tenants will be able to enjoy them. There is also a good chance current tenants will be back to USAG Daegu to see the changes in family housing."

Army leaders and IMCOM are committed to improving housing for service members and their families at installations across the globe. The U.S. Army's Quality of Life priorities include housing, health care, childcare, spouse employment, PCS moves and Soldier support and resilience.

A member of the USAG Daegu housing team sorts through survey materials at an information table at Camp Walker, South Korea. The information table was set up in support of the 2022 Department of Defense Annual Family Housing Satisfaction Survey.
A member of the USAG Daegu housing team sorts through survey materials at an information table at Camp Walker, South Korea. The information table was set up in support of the 2022 Department of Defense Annual Family Housing Satisfaction Survey. (Photo Credit: U.S. Army photo by Pfc. Moon Seung Gi) VIEW ORIGINAL

USAG Daegu continues to provide additional housing options for the Area IV community; a new apartment complex is scheduled to open at Camp Walker this Spring.

USAG Daegu is committed to being an Assignment of Choice and making the installations Great Places to Live and Work by providing excellent quality of life support and programs for military communities.