Construction and a ‘need to know’

By Laura LeveringJanuary 27, 2022

1 / 3 Show Caption + Hide Caption – Laurin Knight, community assistant manager, Balfour Beatty Communities, emphasizes the importance of residents taking part in the annual Tenant Satisfaction Survey. (Photo Credit: Laura Levering / Fort Gordon Public Affairs) VIEW ORIGINAL
2 / 3 Show Caption + Hide Caption – Miranda Webber, Lakeview Terrace resident and volunteer neighborhood mayor, speaks during the quarterly housing town hall on Jan. 13. (Photo Credit: Laura Levering / Fort Gordon Public Affairs) VIEW ORIGINAL
3 / 3 Show Caption + Hide Caption – A PowerPoint slide outlines key points regarding Balfour Beatty Communities’ call center for residents residing on Fort Gordon. (Photo Credit: Laura Levering / Fort Gordon Public Affairs) VIEW ORIGINAL

The Fort Gordon garrison command team, Balfour Beatty Communities staff and housing leaders hosted a virtual housing town hall on Jan. 13.

Much of the discussion revolved around home construction and the recently released Tenant Satisfaction Survey. Residents who live on Fort Gordon should have received a link to the online survey. Those who did not were advised to reach out to BBC.

Fort Gordon Garrison Commander Col. Shaw Pick emphasized the importance of residents taking time to complete the survey, noting that feedback from it will be given to both BBC and Army officials.

“We really need to hear from you,” Pick said during his opening remarks. “We have made significant changes in the last 20 months that I’ve been here based off of what we heard from you in that survey – things like the 24/7 call center manned by real people, the text SMS work order close-out function … a whole lot of tools that you have now that you didn’t have just a couple of years ago are a result of your feedback to us.”

Residents have now through Feb. 24 to complete the survey.

Jim Ewing, BBC project manager, provided the community with an update on several development projects including new construction of Pine Tree Terrace and renovations to Maglin Terrace.

“Right now … we’re at 95 percent with both of those plans,” Ewing said. “What we’re waiting for is for Department of the Army to go ahead and approve the Independent Construction Consultant/Professional Services Agreement so we can get it executed so we can release those plans to the ICC to do their code compliance reviews.”

Once approved, the information will go back to the Army for final review then will be released for construction.

“We’re very, very close on that end to finalizing that,” Ewing said.

Reiterating Pick’s comments about the Tenant Satisfaction Survey, Laurin Knight, BBC assistant community manager, urged residents to participate in the survey.

“Your opinion and voice matters,” she said. “We really need you to take that survey and give us an idea of how you feel.”

Knight also encouraged residents to stay connected to what’s happening in the community by checking the Fort Gordon Family Homes Facebook page for updates.

Before opening up the forum to viewers for questions, Fort Gordon Garrison Command Sgt. Maj. Brent Smith announced it was his last housing town hall. The senior leader said he plans to retire and went on to express appreciation for everyone.

“You’ve been the best community I have worked with,” Smith said. “You got a lot of growth coming in the near future. Be patient and embrace change.”

Visit the Fort Gordon Facebook page for complete footage of the housing town hall.

Tenant Satisfaction Survey

Be sure to provide your input to the annual Housing Tenant Satisfaction Survey. Residents have until Feb. 24 to complete it. If you did not receive an email with the survey, you may request one by emailing: Be sure to include the following in your email to the CEL Associates (survey company): installation name, street address (include unit number if applicable). CEL needs this information so they can look up the survey ID number and ensure only one survey per residence is submitted.