Rose Guillen, pharmacy technician, demonstrates the proper use of new express prescription kiosk at Brooke Army Medical Center, Fort Sam Houston, Texas, March 31, 2021. The new kiosks will allow patients to pick up prescriptions even when the pharmacy is closed. (U.S. Army photo by Jason W. Edwards)
Rose Guillen, pharmacy technician, demonstrates the proper use of new express prescription kiosk at Brooke Army Medical Center, Fort Sam Houston, Texas, March 31, 2021. The new kiosks will allow patients to pick up prescriptions even when the pharmacy is closed. (U.S. Army photo by Jason W. Edwards) (Photo Credit: Jason W. Edwards) VIEW ORIGINAL

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas (April 28, 2021) -- Brooke Army Medical Center added another option for patients picking up prescriptions.

The new express prescription kiosks are located in the Medical Mall at BAMC and in the new Exchange at Joint Base San Antonio-Fort Sam Houston.

“This new kiosk allows our patients to pick up their prescriptions even when the pharmacy is closed,” said Army Col. Stacey Causey, Department of Pharmacy chief. “We also hope to increase patient satisfaction by reducing lines and wait times in the pharmacy.”

How to Enroll

“Patients will first need to go to one of the two kiosks and enroll to use the service,” explained Army Capt. Ashley Roberts, chief of Pharmacy Operations. “At the time of enrollment, they will need an active prescription number.”

During enrollment, the patient will have the option to create a User ID and PIN. They can also add their fingerprint and/or military ID to use instead of a User ID.

Once enrolled, eligible beneficiaries can order their prescription refills through AudioCare by calling the number on their prescription bottle, 1-800-469-7170 or 210-916-8700. They will need to select either “BAMC Main Outpatient Pharmacy ScriptCenter Kiosk” or “Fort Sam Houston PX Pharmacy ScriptCenter Kiosk” as their pick-up location.

“The prescriptions are filled by pharmacy staff and loaded into the ScriptCenter kiosk for the patient to pick up,” Roberts said. “Regular prescriptions will be ready in three duty days after 1 p.m. and non-formulary medications will require up to 10 duty days to be ready.”

Prescriptions not picked up after seven days will be returned to the pharmacy.

When the patient arrives at the kiosk, they will log in using one of three options: fingerprint and PIN; military ID and PIN or User ID and PIN. They will review their prescription information on the screen and sign to acknowledge the prescription information is correct. The prescription will be dispensed from the drawer or larger items may be stored in a larger bin, which will open automatically.

It is important to note, prescriptions that require refrigeration cannot be stored in the kiosk and must be picked up from the pharmacy.

“If the patient has any questions about their medication, they can call the pharmacy during business hours and speak with a pharmacist,” Roberts said.

“The ScriptCenter kiosk is a faster, more convenient option for patients,” Roberts said.