Headquarters, JMC recently hosted Module 6, Conflict Management of the Aspiring Leaders Program, via MS Teams. The Aspiring Leaders Program, available to employees at HQ, JMC, is currently taking place in a virtual environment and includes several phases of training such as strategic leadership, conversational leadership and dialogue skills, decision making, and critical thinking.
In order to enhance JMC leadership engagement, JMC senior leaders serve as champions and participate in each of the monthly webinars. The champions discuss relevant, personal leadership experiences and philosophies and provide insight into developing effective leadership traits and behaviors. Norbert Herrera, deputy director JMC G-1 (Human Resources) discussed intriguing topics such as the nature of conflict, human dynamics of conflict, and strategies, skills, tools, and techniques leaders can use to better manage conflict.
Herrera currently serves as JMC Deputy Chief of Staff for Human Resources (G1), He is responsible for providing staff advice and policy guidance on a wide array of planning and management issues related to Human Resources. His primary areas of concentration include performance management, position
classification, staffing and recruitment, leader and career development, on-boarding, labor-employee management relations, employee wellness and morale, and the JMC SHARP program.
He started his federal career with the Rock Island Arsenal Civilian Personnel Office (CPO) as a Cooperative Education Student. Upon graduation from college, he was selected for an intern position in the CPO. Herrera has held various positions in Human Resource arena as well as Manpower and Force Management fields with the Civilian Human Resource Agency, U.S. Army Sustainment Command, U.S. Army Industrial Operations Command, and U.S. Army Installation Management Command.
Herrera shared with participants the importance of understanding the many sources of conflict, the varying personalities of people and emotional intelligence, and the impact conflict can have on an organization.
“It is important to manage our perceptions, expectations, and attitude when we are engaged in a conflict or helping teammates resolve conflict” said Herrera. “In order to best serve the DoD, the Army, and the Joint Warfighter, we need high-performing, high-functioning teams that have the ability to communicate and collaborate, and come to a resolution sooner than later when there is conflict in the workplace.”
During Module 6, participants had the opportunity to learn more and discuss the different levels of conflict (intrapersonal vs. interpersonal conflict and intragroup vs. intergroup conflict), how to identify when conflict is destructive and when it can be constructive, things to avoid when managing conflict as a leader.
The next module, Critical Thinking Skills, of the JMC Aspiring Leaders program will be held in March 2021.