FORT RUCKER, Ala. -- Fort Rucker housing residents have until Jan. 30 to complete the Department of Defense’s annual housing satisfaction survey via the link emailed to them in December.
So far, 23% of local housing residents have completed the survey, a number local leadership and housing officials would like to see climb higher, according to Van Danford, Directorate of Public Works chief of housing.
Col. Whitney B. Gardner, Fort Rucker garrison commander, said last month when the survey started that it is critical for leadership to get the valuable feedback surveys such as this one provide.
“Fort Rucker leadership and its housing partner, Corvias, are dedicated to providing Soldiers and families a quality living environment on post,” he said. “With all of the improvements and renovations we’ve been working on in the past few years, we feel we’re doing really well here, but we are never satisfied – we want to do even better.
“We need to hear from our residents,” the colonel added. “This survey offers a golden opportunity for our residents to tell us where we’re measuring up and where we need to focus more attention in on-post housing. I highly encourage all residents to take part in the survey and give us feedback – positive or negative. We want our on-post housing to be places Soldiers and family members are proud to call home.”
Each year, DOD, working through the military departments, surveys current residents of government-owned, government-leased, or privatized family housing and current residents of privatized unaccompanied housing. The goal is to obtain feedback regarding their living experience, Gillis said.
Survey participation is voluntary, and Gillis encourages residents to share their views about their current housing, resident services and community amenities. "Resident feedback is important to help the department improve the quality of housing and customer care available to residents."
A link to the survey* will be sent via email to each household by one of the two third-party consulting firms administering the feedback collection, tabulation and analysis on the department's behalf. Only one person per address will receive the invitation email. All respondent information will be kept confidential. It will not be linked to the overall feedback results shared with DOD or the results that DOD shares with privatized housing companies or other stakeholders.
The survey results will help inform plans for near-term and future improvements to housing, resident services and community amenities. Gillis emphasized the importance of getting the perspectives of service members and families so the department can provide them with a better quality of life through improved housing and community services.
Fort Rucker residents of DOD government-owned, government-leased or privatized housing should call housing at 334-255-9230 if they have questions, need technical support, or if their household has not received an email containing a survey link.
* Survey’s OMB Control Number: 0704-0553; OMB Exp. Date: 03/31/2022