WHEELER ARMY AIRFIELD, Hawaii -- W. Jordan Gillis, assistant secretary of defense for sustainment and the Defense Department's chief housing officer, is inviting DOD housing residents to participate in the department's annual housing satisfaction survey, which launched Dec. 2.

Each year, DOD, working through the military departments, surveys current residents of government-owned, government-leased, or privatized family housing and current residents of privatized unaccompanied housing.

  • The goal is to obtain feedback regarding their living experience.

Survey participation is voluntary, and Gillis encourages residents to share their views about their current housing, resident services and community amenities.

"The annual Tenant Satisfaction Survey is an important tool for the Garrison to understand how we and our housing partner, which is Island Palm Communities, are doing at providing quality housing to our service members and their families,” said Col. Daniel Misigoy, commander, U.S. Army Garrison Hawaii.

“We will make important decisions on the service we provide based on this survey. We encourage all residents to participate as any survey is only as good as the responses received, Misigoy added."

A link to the survey has been sent via email to each household by one of two third-party consulting firms administering the feedback collection, tabulation and analysis on the department's behalf. Only one person per address will receive the invitation email. All respondent information will be kept confidential. It will not be linked to the overall feedback results shared with DOD or the results that DOD shares with privatized housing companies or other stakeholders.

"The annual Tenant Satisfaction Survey provides an opportunity for families to voice their satisfaction or dissatisfaction regarding the quality of housing and services provided,” explained Clyde Sage, Army Housing manager, USAG Hawaii. “The results are used by Army Leadership, the government housing office and the Army partner to improve conditions and service provided."

DOD's annual housing satisfaction survey underway
Island Palm Communities provides housing for residents at U.S. Army Garrison Hawaii. (Photo Credit: Courtesy photo) VIEW ORIGINAL

Each survey will remain open for responses for at least 45 days. Residents of DOD government-owned, government-leased or privatized housing should contact their installation's military housing office if they have questions or need technical support, or if their household does not receive an email containing a survey link by Dec. 18.

Tenants are asked to add ArmyHousingSurvey@celassociates.com to their allowed senders to prevent filtering by any anti-spam software of their email.

  • Completing the survey only takes about 10 minutes.
  • The confidential survey remains open until Jan. 15.

“Please take this precious opportunity to ensure your voice is heard,” urged Sage.

*The Tenant Satisfaction Survey is Office of Management and Budget approved: OMB Control Number: 0704-0553; OMB Exp. Date: 03/31/2022